Paul Bakery Sawgrass — Restaurant in Sunrise

The staff is horrible. If these individuals do not want to service customers. Than why work at a well known establishment that has a good reputation elsewhere. I use to frequent this place alot in the past. Now it's going to be never for this place here at Sawgrass. The reason I am writhig this review is to bring attention to the staff and their condescending degrading attitudes they have towards the customers that come to patronage this establishment. The server in question name is Cas, Cast, Kast, date is Dec 2, 2022 at 11:45 am. I ordered a salmon on Bre with potatoes and a glass of marlot. The food was horrible the potatoes were as stiff as a board and the wine glass had lipstick caked on the rim of the glass. I brought to the attention of an employee that was cleaning the about the wine glass he proceeded to yell Cast, Kast the customer doesn't like his glass..She looked at me me with disgust. Like i was suppose to drink out of a glass like that. I was stunned how they operate and how this place have gone from a place I would enjoy a quick bite before I meet with clients. To a place I will never enter into again. Paul's French bakery is a fine restaurant just not at Sawgrass. I do refrain from writing negative reviews on social media or any platform. This situation needs to be addressed by the establishment owners, cooperate entities or someone that will train this staff that were at work on this date I visited Dec 2,2022 at 11:45am.. How to properly treat customers. I just tossed the food In the trash and left. No worries no problem that was the reflection of the...

PAUL’s costumer service is Not a 1 Star it’s a minus 10 stars. I’ve been there plenty of times out of convenience. I honestly think that if there’s any training provided to staff they probably emphasize on “make sure you are useless to the client, make sure you are as rude as you can possibly be and if you look absolutely miserable while serving you get extra points”.

The rudest ones are the “manager” and bakers (because they are not pastry chefs. They are bakers). They are very rude to staff and put Iosts of unnecessary stress on their servers. The RED HAIRED GIRL who is probably the “main baker” is OBNOXIOUS (she definitively has issues) Not normal to be that miserable.

They are absolutely RUDE. Never in my life have I ever experienced such bad service. They don’t get the orders right half the time. When clients politely complain they make a big deal to the point of embarrassing the client in public and making them uncomfortable at the very least. I’ve seen that happen at least once if not more for every time I’ve visited.

It’s almost like their company motto is: be consistently miserable, extremely rude & always slow. Feel as if you are doing the client a favor to even be in their presence. 🙄

I promise none of my statements are exaggerated. This place would never survive among locals. They continue in business because of tourist traffic.

I would give PAUL 5 stars only for their macaroons (which are imported and not made on location) & natural OJ.

If you go. Give them a run for their money & don’t put up with...

🥐☕ Paul Bakery – Sawgrass Mills – 1 Star: “Paris? Non. Parody? Oui.” 😩🥖🎭

Let’s talk about Paul Bakery, where the only thing French is the attitude and maybe the bread’s existential crisis. 🥐💔

I walked in with dreams of buttery croissants and café au lait — you know, that Emily in Paris fantasy where the pastry flirts with you and the espresso speaks fluent love. 🇫🇷💋

What I got? Emily in Publix, but with European prices and DMV vibes. 😑💸

First of all, the staff was about as warm as a day-old baguette left in a snowstorm. No “Bonjour!” or even a “Hey.” More like: “What do you want and why are you breathing near the macarons?” 💀🍬

I asked if the quiche was fresh — they looked at me like I asked if they’d seen the Queen’s ghost in the fridge. 👻🥚 Spoiler alert: it wasn’t fresh. It was "once upon a time" fresh. Like the fairy tale expired three days ago.

Coffee? More like sad bean water served with the enthusiasm of a broken printer. ☕🖨️

Croissant? I bit into it expecting flakiness, and instead, I got something that tasted like “flaky hopes and soggy memories.”

Julia Child did not die for this. 😤🥐

Ambiance? Imagine if IKEA and Versailles had a weird, flavorless baby. Fake chandeliers, uncomfortable chairs, and one sad French music loop that made me feel like my romance with carbs was over. 🎶💔

✨ In conclusion: I came here for Parisian charm and left with a yeast-based heartbreak. Zero ooh-la-la, full meh-meh-meh.

Would I return? Only if I’m doing undercover work for a croissant crime...