AC Hotel Fort Lauderdale Sawgrass Mills/Sunrise — Hotel in Sunrise

Updating my review sept & Nov 2023. I’ve now stayed here 5 maybe 6 times. “shockingly”, they figured out out to make the ac go below the standard set point. It’s unfortunate that it was not done the first two stays. Jerry with housekeeping is kind and generous. I’m continuing to keep the 3 stars because that feels about right for this hotel. I’m gold status, on the verge of platinum, and am never offered a room upgrade even though I ask for a corner room. I did recently learn that Hilton does status match so I may try them as my brand for 2024, I did stay at a hilton in October and was satisfied but didn’t want to change brand and lose status/points. Happy to learn i have options! Previous reviews below: edited for character count: I’ve stayed at this hotel 2x now. I like that there is not carpet in the rooms and they are generally clean. I travel to The Coral Springs area monthly for work and try to stay at Marriott branded hotels. My first stay in June 2023 was a bit different than my second in July 2023, but not vastly different. I have 3 requests when booking a room, clean cold and quiet. I don’t care about a view, or convenience to an elevator. I am there for work so I generally leave everyday at 7am and do not return until 7pm, so I’m literally there to shower and sleep. My first stay met all of my needs. My second stay, when I walked into the room it was UNCOMFORTABLY HOT. I don’t know why they wouldn’t have the air on before guests arrive, seeing as it’s 96 outside. I called the front desk, they sent up a maintenance man, we had a small language barrier so they sent up the manager. He was EXTREMELY dismissive and unbothered with my issue and swears there is no override available, and that it’s not on a sensor…. I’m not convinced that is true.. maybe he doesn’t KNOW the override, but someone at Marriott does. Once my room finally cooled off a few hours later, it was more comfortable. My opinion is that the ac is set on a sensor so if there is no movement, it turns off. A quick simple hack for this is to get a helium filled balloon and put it near the sensor. The mattress on my first stay in room 636 was comfortable. During this stay, in room 536, the bed had significant dips. The small fridge is not meant to hold much. I generally put a water, iced coffee, half and half, and kombucha to last me 3-5 days depending on my visit. The fridge jumped up to 67 when i loaded these items into it. The parking is interesting since they are near a mall. Ask the front desk for an umbrella if you go during the summer, it rains nearly every afternoon, they will let you borrow it. There is a $100 fee if you fail to return it, but, it’s better than remembering to pack an umbrella. In general I’d say the first stay was better than the second. Room 536 the rug could definitely be cleaned or replaced. There was also a huge cobweb over the desk near the window. But it wasn’t over my bed and considering the other issues I had upon check in, I didn’t even want to bother mentioning it to them. The hotel is only 2 years old but you can tell that some rooms have had more use than other, in my experience. The biggest disappointment was that when I was checking out, the person said “Oh YOU’RE Ms. Lopez”, and went on to explain that it seemed like they felt like they weren’t going to be able to do anything to make me happy, and noted how many chats we had in the app. She went on to say they couldn’t do anything about the mattress because they don’t keep those on-site and the hotel was sold out so they couldn’t move rooms. I’m not sure what her intentions were with this interaction, and I try to assume the best in people, but I walked away feeling more like a burden and an annoying guest to her than understood. She was not rude, and she seemed like she was trying to explain some things but there was something in her undertone that was unsettling for me. I try my best not to complain, but also have standards that I expect to be met and will speak up when those...

I’m still in disbelief that I paid so much for such an exhausting, substandard stay accompanied by poor customer service. I checked in at 3:45 on this past Friday afternoon after flying from the west coast. The desk clerk asked if a handicapped room was ok and as I have health issues that necessitate such occasionally, I agreed. It was also mentioned there was an event that evening, but at the time I did not realize the significance of this. I drop my things and get some shopping in, heading back towards the hotel around 8ish - only to discover that the “event” referenced was an 18th birthday party on the eighth floor rooftop complete with DJ and karaoke AT DEAFENING VOLUME. I ordered food (just an aside, the dust staff apparently has a huge issue with allowing delivery to your door despite your agreement to such. I was told “this is not your apartment.”) In any case, I put my headphones on to deal with the noise, eat my dinner and try to rest. Once the music stopped, then the noise on the floor I was staying started. There was running up and down the halls and doors slamming. I assumed that most of the kids from the 18th birthday party were on my floor so again I put on my headphones and unsuccessfully try my best to sleep. ||It was when I undressed for bed that I realized how filthy the floor was. Walking across the floor barefoot, my feet picked up a disgusting amount of dirt and particles. I woke the next morning to try to take a shower, and realized how narrow the shower was. I am not a large person and could barely shower as there is a very small amount of floor space to stand where the rainfall shower comes down, and the drain starts. on top of that, the shower curtain is at least 6 inches too short and the ledge is not tall enough to stop any water coming out of the shower. Since it was so narrow, as well, I got the decidedly unpleasant experience of the shower curtain continually sticking to me throughout the shower. Needless to say, water covered half the bathroom floor. I used towels to clean it up as I am in a rush for my day’s plans. When I return that evening, I am looking forward to getting cleaned up to meet friends for dinner.|I take another shower and again, half of the bathroom floor is puddled in water and I step out onto the shower mat and promptly slip and fall. It is at this point I called the desk and let them know how miserable this stay has been. The desk clerk was very polite and apologetic, and offered to have the supervisor call me. This supervisor called and was decidedly not apologetic and not helpful whatsoever. She literally asked “what is it that you want me to do”. Although she did say she could have someone come clean up the water, she also argued about the birthday party and the volume and denied any running up and down the hallways and doors slamming. All in all, she could have easily avoided this review by just listening and understanding how scary that fall was to someone that had recently had spinal surgery. She then asked, did I want to speak to the general manager tomorrow, and I said yes. I never received a call not surprisingly. As I was checking out, the desk clerk asked how I enjoyed my stay. I said I did not at all enjoy it and was very unhappy. at that point, he put his head down and finish the checkout and handed me the receipt. I travel to Fort Lauderdale frequently and this is the first I’ve stayed here - but will absolutely be the last. If you enjoy spending a lot of money for very little service, please stay here. Also, please enjoy the picture attached of the washcloth. I had to continual used to clean my feet in my expensive room with...

My name is Peter, and my beautiful, newly bride JANAINA have experience AC HOTEL Marriott at a Sawgrass. We performed our wedding event at this hotel, and OMG what an experience it was from start to finish. The hotel was so beautiful very modern, very clean, very quaint and access to every shopping stores, restaurants and highways wherever you need to go, perfect location. What an experience, how would I begin? Let me start with Hotel management, Matthew Baratta from day one has been warm, welcoming and professional. Fully attentive, with exceptional customer service. He assist and organize with the WEDDING PLANNER from day one and went above and beyond even come on the day when we were doing the wedding on his day off ensuring that the event was perfect for us. His service was peerless, as if we were the only guest in the hotel. Kept us in the loop for the whole event and the price was fairly fair and affordable for one event we performed. His team from the front desk every time we enter into the hotel, they greet us with the greatest welcome you could ever imagine, to the bar, to even the cleaning team, and the servers from the restaurant were outstanding! Their performance to make us guests feel like we were royalty. The serving team from the bar to the restaurant Sandra, Giovanna, Erika, Vito, Wilmer and Yahaira were exceptional. Their services were beyond and above excellent. Man! what an experience it was…… this is what customer service at a hotel suite should be like for everyone. Santiago, one of the managers perform above and beyond by accommodating the groom, which is myself and the best man in room for us to dress, and prepare for the wedding from my beautiful queen as complimentary. The food, the drinks services everything was just perfect. I could write another full paragraph about them, but one simple thing I will say, is OUTSTANDING management and staff. Great job guys really appreciate the service. I really highly recommend for anyone who is visiting or wants to do an event at this phenomenal hotel. You will have the the same or if not better experience my bride and I...