Jollibee - SM Southmall — Restaurant in 2nd District

The Jollibee at SM Southmall was disappointing. Of the food ordered - the fries and spaghetti came cold and had to be reheated, the general seating area was dreary and the tables and floor sticky. Queues of people waiting patiently in line - the locals just don’t complain about anything……Customers simply put their heads down and take what they get - locals seldom complain but deserve better - Jollibee is almost a staple diet and the food well known and liked. Going to the single unisex toilet was another disappointment (see the photographs). The customers also inconsiderately just leave their tables in a state of mess as there is no guidance on clearing and the management don’t care. In the end the big bucket plus added Yum burgers, fries, burger steaks plus more was good and of the normal tasty standard. A note to the Jollibee senior management - “Lift your game - the people...

Ordered food for mother's day. Food ordered before 12noon. It's already 2:13pm and no food delivered. Online delivery said at least 30mins wait. They called over an hour to say they have no driver. What the heck?!? You just realized for over an hour there are no driver? The staff didn't even felt embarrassed that they couldn't complete the order. Didn't even have the courtesy to recommend maybe transfer order to another branch rather than stalling? This will definitely be reported to Jollibee...

I just wanna share what happened to me today. I had a very bad service experience. I ordered take-out which is spaghetti, burger, fries and bottled water for my lunch. I was in a rush bc the P2P bus will leave at 1:00PM so I have not checked my take out order. When I’m about to eat my take-out food, there was no spoon and fork and paper tissue. How am I suppose to eat this spaghetti? Omg!...