We completed ordering at exactly 9:05 pm. We were told to wait for 20 minutes for the chicken.which we were okay. They then first served our ala carte burger steak and 2 regular coke's. Around 9:23 pm we were able to eat our chicken. Initially we were so happy with our chicken's coz they were big. We ordered one C1 and C2. C1 was okay.however the C2 was abit undercooked. We know there are a lot of factors for it to be undercooked. It might have been, it wasn't properly thawed or even if it was thawed enough.the chicken wasn't fully cooked after 12 minutes (standard of cooking one piece of chicken) . And being a person in a hospitality industry. We didn't make any fuss or big deal about it.we simply called the busboy and told him that it was a bit undercooked. So we continued eating and just shared mine to my partner since we were hungry. The busboy then went back to us and told us if we could wait 30 minutes so they can cook another chicken OR he could just re-fry it for a shorter period of time. So hoping they got even just a small pan to cook it. Of course who would want to waste a beautiful piece of chicken and wait for 30 minutes? Thinking that would also be deducted from the person who fried the chicken. So we just said we could wait for it to be re-fried. But then the busboy went back and told us that we just need to wait for 30 minutes as per their manager. So he took our receipt and we just politely said to cancel the order. Because we just couldn't wait any longer. So after eating it we were expecting to have our refund back.but the manager didn't even checked the receipt and even asked us where was our receipt. Then her cashier informed her that she placed it under the counter or was it in the cashbox. The manager tonight then asked us if we also returned the drinks. Like what? Of course we were able to drink some of it! We were the one's inconvenienced ,then I would get that treatment? Then I told her how can she expect us to return it as well? Yes we didn't finish half of it if you can check the CCTV. But would she resell it anyway? She then went ahead and told me that it wasn't really undercooked. The was a bit tough. My girlfriend even spitted it out. Is that even Jollibee's standard procedure on how to resolve an issue? She then said that it was a protocol for being a manager. Wow. Apart from nabitin mis amung panihapon kay gatunga nalang mis manok, pangutan on pamig nauli ba namu ang drinks. Pag sure diha ma'am! Wala rba jd mi nag oa ug pa refund haa. Shame on you!