Ribshack Robinsons Iloilo — Restaurant in Iloilo City

I hope this message finds you well. I am writing to provide feedback on my recent experience at Ribshack Fastfood in Robinsons main Iloilo. While I have always enjoyed the food and service at your establishment, I encountered a few issues during my latest visit that I believe are important to bring to your attention.

Firstly, I noticed that one of the employees was using their cellphone while on shift. This was distracting and appeared unprofessional, especially since the restaurant was busy at the time. I understand that everyone needs a break, but phone use during work hours can detract from customer service and create a less focused environment.

Secondly, I encountered some rude behavior from one of the servers. They seemed impatient when I asked for clarification on the menu, and their tone was dismissive. This kind of interaction can leave customers feeling uncomfortable and undervalued, which could affect the overall customer experience.

I hope you can address these issues with the team. While the food and atmosphere are always great, providing consistent, professional service will certainly elevate the experience for your patrons. I believe that Ribshack has the potential to be an even better place for dining with some adjustments to...

I am finally going to review my 1st to 5th experience of coming back here, I give them a chance and still, this store had some rude employee, even a simple thank you cannot be heard from their mouth, they just do what they think is a job and not a customer service, Employees are very RUDE especially the guy who have white uniform, The food is literally so good yet the people who run this restaurant is so incompetent when giving their customer the service they want, all of my 5 experience on this restaurant is so uncomfortable, especially when the server is giving you that narrowed eye like they hate being called for rice refills and request, I really love the food but I am now decisive if I going back or find another store, sadly there are only few and yet this store have incompetent employee, I requested a refill for chicken oil but they swapped it instead of doing the refill, what about the other people that just still going inside the store? I am totally frustrated by today's experience, they should hire another employee, because I keep coming back only for the spareribs and cucumber...

They gave me ice cubes the first time but they refused when I asked for the second time saying that "Sir wala kami ga hatag Ice". This is the same person that we asked for an ice since the water inside the water dispenser is not cold or rather in a room temp. They also gave a very small portion of "atsara". To describe, 6 strands of papaya marinated in vinegar. This is a bad experience for me and my friends since we love to eat...