Alberto's Pizza Boracay — Restaurant in Malay

I am writing to formally lodge a complaint regarding the unacceptable treatment I received from the staff at your Boracay branch located at Ambulong Main Road, Manocmanoc, Boracay Island, Malay, Aklan, on [insert date of incident].

During my visit, I experienced the following incidents:

Discriminatory Remarks: A staff member asked if the food was "for my boss," implying that I could not afford the pizza myself.

Mocking Gestures: Another staff member made derogatory gestures and appeared to laugh at my attire, making me feel uncomfortable and judged.

Unprofessional Service: When my order was handed to me, it was done with an eye roll and a lack of courtesy. I was not approached at my seat, while other customers were served with basic respect.

This kind of treatment is unacceptable and does not reflect well on your brand. Everyone deserves to be treated with dignity and respect, regardless of their appearance, economic status, or background.

I respectfully request that you investigate this incident and take appropriate action to ensure no one else experiences the same kind of mistreatment. I would appreciate a response regarding the steps you plan to take.

Thank you for your attention to this matter. I hope this can be addressed seriously and...

The owners or management need to keep an eye on their staff — their attitude is not acceptable, especially those in front taking orders and handling the cashier. The food is great and very affordable, but that doesn’t give staff a pass to treat customers poorly. Come on, we’re in the business of serving people — not just food, but also good experiences.

The staff's negative attitude could damage the reputation of the business and overshadow the great food you're known for. Remember, good food + good service = a truly memorable customer experience. It's the combination of both that keeps people...

Hotel hielp ons bestellen. Wij hadden de grootste pizzas besteld (had ze iets groter verwacht)

Pizza smaakte ok was fijn geweest als de pizzas warm waren 😞 duurder 1 uur...