Starbucks Oakridge Business Park — Restaurant in Mandaue

Today is my second time ordering through Grab. The first time was okay; I asked for no ice in three of my drinks, and they honored it. Today, I ordered again: two venti cold brews with no ice and one venti iced caramel macchiato with no ice as well. However, this time, although there were no ice, the caramel macchiato was only half full, which is frustrating. If I had known, I would have ordered a smaller size. I don't know if that's their policy, but this is my first time experiencing this. It seems they might be leaving space for me to add ice if I want to, but that's precisely why I ordered no ice—I don't...

This is the only branch that rejected our request to brew part of the Italian Roast that we just bought. Ayala, Galleria and SM Cebu all have staff that offers yo do it for you. Very different for this branch where we had to ask for them to do it only for the barsita to stare at us clueless and the head barista to say "no." They also have the slowest service in all of the Cebu branches.

By the way, we had the coffee beans ground up. When we got home and started brewing it, it was sloppily done with so much whole beans still left inside. Never experienced this in other Starbucks. This...

Consistently very bad customer service. I will no longer buy from there. They always DO NOT include stirers, sugar, utensils etc for takeouts. Today, I ordered hot capuccino and lasagna. They didn't include a stirer and spoon/fork. I was ready to eat my food at the Oakridge park when I discovered what's missing. I had to walk far just to ask for those. The male crew who prepared my order didn't apologize and turned his back as if nothing happened. He continued to prepare someone who else's drink. His colleague was the one who gave me spoon and fork. This will be my last visit in...