KFC — Restaurant in Rizal

me and my son go to Robinsons Place Antipolo and decided to take our lunch in KFC Robinson Place Antipolo Branch we ordered 1 piece chicken and the Sisig Rice bowls.. after the staff MIKA took our order and we have waited patiently and since almost 5 customers have been served and have their ordered too i just asked politely what happen to our order since it took a while already and we do not know the status of our order and the staff gave me a grumpy face and told me rudely that the sisig rice bowls will took a while well i said you havent told me that so i dnt knw what happen to my order thats why im asking.. and she was angrily prepared our order throwing all thinhs in the tray and almost throw the tray on me and ask me do you need anything else miss??? Well, this is not acceptable bec we choose to dine in your restaurant and this is not we expected customer service to get.. and being Rude staff to your customers is unappropriate knowing we are the reasons why you are here why you are getting your salaries so, we should be treated nicely as we should get the same value and quality of food and cuatomer service we have payed for.. so i guess, KFC Robinsons Place Antipolo that your staff MIKA still need an intensive Customer Service Training.. not recommended👎🏻👎🏻👎🏻...

Three times, Kfc waltermart, three times. You never failed to disappoint. Poor service, kailangan magtawag pa for them to clean? For its price? Given, but this is fast food? We found the staff lazy, to the point my girlfriend and I asked twice for our table to clean kasi as seen below sa pictures, each table is dirty and in mess. :)) We stood sa cashier for almost 15 minutes, mind you there were no line at that time. Reason? Online order? given but yung other staff nakatunganga lang?

The atmosphere? Very unpleasant, idk if short staff kayo or you guys just don’t mind na hindi malinis ang environment. 3 times in a row, very disappointing.

The food is great though may mga kulang lang, para kayong nagtitipid. Last time we asked for another ketchup, guess who was given a single packet? 2 times niyong ginawa na sa amin ‘yan ha. And we just dined and the ketchup is unavailable.

Please, have some decency to know that your customers just wanted to enjoy your food...

Customer service is not acceptable. Cashier has prioritized reconciliation of sales rather than taking orders from customers. It was my turn on the line, no word from her whatsoever. Just ignore me while doing her reconciliation. Also, paying via online is not linked to their cash register, thus, they will manually write the reference number before they can print the receipt. This is definitely not a fast food restaurant that you should consider. BTW, grab guys have long queue lines because of the quality of their service.

And read the comment from KFC owner after your concerns. The same template just revised the name. So you know what to expect from...