S&R New York Style Pizza Venice Grand Canal Mall — Restaurant in Taguig

FOOD

15mins wait for an all beef hotdog. To be served cold on a stale bread without any condiments. Just bread and hotdog. Asked the cashier for the usual condiments. Told me that its "upon request only" so the new normal is just plain bread with a hotdog?

SERVICE we ate there at 11am so i think they just opened an hour or more. Yet the cashiers looked really tired and irritated. Was wondering why until i saw the store manager in red to void something in my order. She just came out the back office looking pissed with a broken swipe card and adjust something in their pos then went back to her office. She's like patient zero of the irritable virus and the cashiers all got sick from her.

ATMOSPHERE the place looked delapidated. Seen 4 ac units yet not one is operating. They opened the glass door to make the slightly cold foodcourt air go inside. Its not super hot but you will leave because you know theres no air circulation inside. Lights are dim. Some are blinking and broken. Just a complete SAD ambiance to be.

Go to the Big Snr's to enjoy the experience. I think the small ones in the malls dont have the proper management staff to keep everything...

Visited S&R Venice on December 16, 2024, around 11:00 AM to 12:00 NOON and I was completely appalled by how rude the staff were! I read a few negative reviews just now, but experiencing it firsthand was even worse.

The cashier on the right side of the counter (you know who you are!) made me feel like I was begging for basic service. I asked politely for water with ice, and she rudely snapped "WAIT LANG" as if I was an inconvenince to her.

When she finally handed me the cup – surprise, surprise – no ice at all. So, I calmly asked, "Can you put ice, please?" Instead of assisting properly, she gave me the most unpleasant stare and snarked back, "Wala kasing nagdi-dispense ng ice, Ma'am". What does that even mean?! I asked again for clarification, and she grabbed the cup and begrudgingly put 3 measly ice cubes in it – as if I committed a crime by asking for something so basic.

The attitude, the rudeness, the lack of care – this is by far the WORST S&R I have ever been to. Unacceptable customer service! Management needs to address this because it’s clear from other reviews that this behavior is not an...

I see everyone buying and raving about the pizza here so I had to try it as well.

The pizza was pretty good! It tastes just like costco pizza in fact. It would be nice if the bottom crust was cruncher and crispier. But overall, it had a good flavor and big slice.

We also ordered 2 burgers. The burgers were also good. The beef patty was flavorful by itself. However, the bun to patty ratio was out of proportion. There was way too much bread for the thin patty that you almost don't feel like you're eating a hamburger but just a flavored bread.

Plenty of dining tables and service was good for me despite all the bad reviews I've read about it.

New York style pizza is thin crust and crispy. As these pizzas are thick crusted and soft, I wouldnt consider these to be NY...