Starbucks Grace Residences — Restaurant in Taguig

This place has been our go-to caffeine stop since it’s the most accessible from our location. I was a loyal customer until today. A manager approached our table saying we were too loud. We asked if someone complained about us. The manager said none. It was just that the baristas can’t hear the orders properly. The place was full that time so we didn’t accept the allegation. We know for a fact that we were not loud to cause any disruption to anyone. Aside from there were other tables having conversations which we can overhear, we were seated at the other end opposite the order counter. We are fully aware of your third party policy but what process do you have in place for your staff to be able to determine fully that a customer is violating such while being consistent to your mission of treating others with respect and dignity, free of bias and discrimination. What right does your manager have to pinpoint that our group was the one causing your baristas to not be able to perform well on their job knowing that there were a few tables near the counter before us. Y’all know your branch really gets busy. Have y’all not anticipated this for the longest time? Should the customer be the one to adjust for your baristas? Your managers should assess the situation very carefully and address the situation fairly. Y’all should have approached every table or maybe put a sign outside. The worst part is the way your manager addressed our situation for her wrong accusation was not the most pleasant of all, very unlikely of a manager. It was unprofessional. Her tone and her language were DISCRIMINATING and argumentative causing the customer to be triggered more. A behavior that made us feel very unwelcome,...

I have ordered a drink in store in Grace Residences. I have been observing that someone in a black shirt was in front of me. After a few minutes he got his order. Supposedly mine was next, and yet 20 or so minutes have passed and I still haven't gotten my drink from my personal cup. I noticed that they have been making drinks from newer customers and I was wondering what's taking my drink so long to make. I saw that they have been ignoring my personal cup for more than 20 minutes already and I requested them to cancel my order. I told them that someone before already got his drink 20 minutes ago and they have been ignoring my order and prioritizing newer orders. That was unfair. I didn't get my order and I requested the manager to refund my money, and the barista suddenly made my drink just after I request for a refund which is unprofessional. They need to train...

Hello, my friends and I visited Starbucks Gracemall today, June 8 2024 around 9-10:30 pm. My friend wanted to take a group picture of us and politely ask the security guard, who by that time, was checking the area. Upon making the request, the security guard answered my friend “busy ako” in a very rude manner and walk away. It was a very unpleasant experience for us, he could told us in a nice way, instead, he blunt us off in a very rude way.

Hoping that this would not happen again. Namimili ata ng customer Security Guard niyo. Buti pa ang staff niyo...