Starter's — Restaurant in Sopot

Honestly - one of my worst experiences from perspective of service. To be objective - please find the description of the encounter below.

1. We've booked the "special festival service" but it appeared that their system had some problem and our reservation didn't pass through for some reason.

2. Although when we came in - noone bothered to ask the name on which our reservation was made or even check if we want anything beyond what was requested or what we've actually ordered. Which was very strange but we presumed that maybe it's ok

3. we've asked waiter 3 (three!) times if our order is in place and they know what we're waiting for and who we are - they assured that they are.

4. It started as they messed up the type of coffee from order of our friends (they had separate reservation). Ok, not so big deal, but that was the start. But at that very moment they started saying "but our system shows that you've ordered this particular coffee" etc.

5. 50 minutes of waiting for the pre-reserved menu is kind of surprising (btw people who came after us already finished their meal while we still had to wait), but ok, let's pretend it's a "slow food restaurant"...

6. ... eventually they've brought to us only one breakfast instead of two and that's where main part of confusion has started. It appeared that their system didn't have our reservation at all - they've served to us someone else's reservation (like I said - they never bothered to check our name and it didn't appear to them that the reservation they were serving were for 1 person and there are two of us).

7. Ok, I understand, things happens. Errors happen. Glitches happen. But what really frustrated us the most - they started blaming us that their system had a glitch and we didn't have that reservation for us at all and thus we couldn't have been served, and now they can't take a payment from us, we shouldn't have ordered it and it's all our fault.

At this moment I'd admit I started to loose my temper as well - it's was really ridiculous - to be blamed by two waiters as a client for glitch of THEIR system instead of apoligizing and suggesting of some other constructive solution. One of them thrown a temper tantrum that she won't speak with me if I'll keep talking to her in annoyed manner (well, I was annoyed - and not so much about the system error, but by their behavior).

I've tried to ask how is it that it's our fault that they didn't count the amount of guests, never asked our names and ignored all our inqueries but they kept saying that they have nothing to do with it ...

7. Thankfully, after another 5 minutes of this nonsense the (other ?) manager of the place came in and suggested that she contacted with the owner of the system - to book extra one more reservation and pay online so that it will be resolved money-wise.

So eventually the situation got solved, but instead of enjoying the lunch we had to learn that they have some complicated money exchange between the reservation company and that restaurant, how their system works and that another people who did the reservation - didn't came in ( why should I even care about all that? ) and many other things.

Honestly, it started as potentially cozy-looking place, but the service and attitude of personel just killed any desire to come back. Once again - problems, glitches, misunderstandings can happen - the question is how you solve those.

PS: added after seeing the response of the owner: so, I see that you're convinced that it's the best service that this place could provide and not going to change anything to prevent such situations in future (although very minor process changes could've prevented that).

Quite sad, but eventually that means (for me) that lesson isn't learned - this attitude and behavior would remain and my review/low evaluation is deserved.

Also it seems by your response that words above are considered by you as offensive instead of constructive attempts to explain the situation. Probably I just wasted time explaining the whole...

3 stars for the tasty avocado sandwich and inviting interior. Cheers to the friendly Gentleman who served our table and turned what could be an unpleasant visit into a cosy brunch.

Minus 2 stars for 45 min (!!!) waiting time for the 2 above mentioned sandwiches, and the rest of the staff which didn't seem to care much for their guests? One of the waitresses literally passed us twice at the entrance and could not be bothered to offer us a table. Once we just grabbed a table on our own, nobody would hand us a menu for 15 min until our hero, the lovely guy...

The food was ok. However, our experience was mixed due to timing and service issues, especially during Restaurant Week. The waiting time was unreasonably long, and the waiter seemed to assume guests should occupy tables for the entire reservation slot even though our food appeared ready long before it was served. The bar service was also disappointing: the bartender struggled with cocktail recipes from the menu and served ice cubes with visible mold, which raised concerns...