Bocca Ristorante • Pizzeria — Restaurant in Warsaw

GREAT food TERRIBLE service. Please read on for a full review. I went on a Saturday night with my girlfriend and it was relatively busy but nowhere to where I would say it was crowded. Good amount of table room and there is also a second story in the restaurant. Let’s start with the positives: The star of the show was most definitely the food - it was absolutely delicious. We ordered the tagliatelle and the rigatoni which were superb and the bruschetta tartufo was the best we’d ever had, it’s a must have. We ended our courses with the raspberry tiramisu and naturally it was beautifully sweet and tart - if you are a fan of tart fruit you will love it but my gf thought it would have been better as a classic tiramisu. That being said we both still very much enjoyed it. Now the negatives… From the very beginning of entering the restaurant we were confused on where to stand. The entrance has a sign that says “Please Wait to Be Seated” but while standing there for a few minutes we noticed some people just walk in and go where they liked which was confusing but maybe this was just people meeting their respective groups at the restaurant. There were also two people before us who were waiting to be seated but (after waiting who knows how long) they decided to walk out and leave, as there was no host to greet at the door to let us know they will be with us or to direct us on where to wait to be seated. After waiting a few more minutes finally we were greeted by a hostess who was nice but very non-directional and seemed to be confused on how to handle groups of people. When we said we were a group of two (Polish speaking partner so language barrier was not the issue) she told us to just sit somewhere near the couch and pointed us to it - making us seat ourselves. We sat where we picked without menus (drink or food menu) for about 10/15 minutes and when the hostess from earlier finally brought menus they didn’t hand us an English menu. That being said I can translate with apps as I’m used to it and it’s not a huge deal but when we asked another server nearby if we could have an english one (tall man with glasses who was quite dismissive) he said “one moment” and never came back - fine fair enough we could manage ourselves there. After receiving menus and figuring out what we wanted, we waited an extra 20 minutes from the hostess to come back and ask us what we wanted. Now, remember, we haven’t even been asked for drinks yet, let alone any starters. Having seen the disorder from the wait staff in the first hour of being there I knew it would be a terrible idea to wait and order one thing at a time. So we decided to order everything at once - drinks, starters, and mains. Once we ordered, the wait wasn’t too bad afterward. We got our drinks first. Then we got our starter and mains at the same time, which honestly at that point was to be expected. About halfway, we wanted another drink but our server/hostess was nowhere to be found, and once she did arrive it appears that some of her friends came in to dine next to us and she ALSO sat down to chat and gossip while on the clock while we could have easily spend another 80zl on more drinks. As mentioned previously we ended with the tiramisu which was very nice and by that point we were not going to be staying for more drinks with the “speed” of the service. Overall, again the food and drink was fantastic, but the service was severely lacking. I will add though, that this seems to be a management or wait staff issue, particularly on the first floor where we were served. We noticed, while waiting for our service, that the wait staff attending customers upstairs were MUCH better. They seemed to be moving quickly and with purpose, focused on their jobs. The staff we had (hostess, and taller man with glasses) could not care less if they tried, and at some points seemed to be also flirting with each other in front of customers - very unprofessional. 100% of the credit goes to the cook/bartending staff here. If they correct their hosting/wait staff issues the place...

Just imagine this. It's a hot afternoon in Warsaw, and you head to a familiar restaurant where you've been many times before to sit on the terrace, have lunch, and possibly relax. The terrace is 15% occupied, with people sitting in pairs in the shaded areas, logically. I emphasize, in pairs. The waiter, who meets us—me and a lady who could be his mother (this is important)—asks us to sit at a table for two. We decide to base our choice on the terrace being half-empty, where there is more shade, and consequently, where we would be more comfortable. We sit at a table for four, like other pairs of people. And the show begins. The waiter rushes over and tells us we have chosen the wrong table! When I ask him why other people around us can sit in the shade at larger tables, he seems to be unable to provide an adequate answer and throws the menu on the table.

I have several questions for the restaurant:

1. Why do their waiters allow themselves such behavior in the first place?
2. On what basis is discrimination permissible for them?
3. Am I right in understanding that this kind of service is the restaurant's policy?

If I am wrong, I recommend removing this waiter with a ban on working in any catering establishments in Warsaw. There are other cities, let them...

Absolutely horrible service all the time. I've been to this place 3 times and all 3 times the service was horrible and painfully slow. I kept giving it more chances because of the food, and because it was the closest place where I knew my child would eat something. The administrator, when I asked her to find the waiter working with our table (who was not to be seen for a long time), nodded and then went to another part of the hall and did nothing. Our waiter forgot about our salads and brought the hot dishes first, though the kitchen is open, so we could see that the salads were just standing there. When we asked to pack the salads for take away, she was surprised that we ordered it, then came back just with one and tried to blame the lack of the other one on the kitchen. Though it was still standing there waiting. This is just an example from the last time. The other times: bringing water to the table takes around 20 mins, even when you ask couple of times, bringing 3 paper napkins for a table of 3 with a child, and not bringing more, when you ask. Not bringing the food when it is ready at...