Kabuki Sushi — Restaurant in Caldas da Rainha

First impression: not so well, because when me and my husband arrived for our reservation, we were told at the entrance that we had to show our covid vaccine certificates. My husband already had his, but I only had my 1st Pfizer dose. And so, we were told that we could only make take-away or make a covid test with covid test kit there. If there was an improvement, I think it would be good to have an information about preparing a covid test kit upon making reservation on the website. We made our reservation via website and was not pre-informed about it.

But for a first experience: Interior design of the restaurant is top-notch. To the design and decoration of the tables to the serviettes, cutleries and plates, for me, 10/10 score. The food we ordered were the gyozas, misoshiro, combinations and for drinks, orange juice. My husband loves sushi and usually, we don't get satisfied ordering from other sushi places we have tried. But Kabuki's sushi is superbly amazing with their soft and fresh fishes. We were very satisfied. I especially love their plate displays, I have no regrets. The juice was also well served, freshly squeezed orange juice, with a dried slice of orange as a decoration topping. My husband loved everything but he mentioned about the tuna had a strong taste to it, so if you don't like strong fish taste, the tuna is not for you! Ahaha 🤭 And please, if you like sushi, you have to eat at Kabuki's at least once in your life

Special kudos to the staff and the chef who served and made food and drinks for us. Thank you for making my husband's birthday a happy and satisfying one! They are very friendly and very helpful. I had no problems communicating in English too. Perfect service, 10/10 score! 💯 Thank...

I never like leaving a bad review for a place. Let alone one that I didn't even get a chance to try, but I feel I need to make this available to others.

We came here (a party of 6) without a reservation. We walked in and asked how long it would take to get a table. Their response was that all tables were full and that they couldn't tell us how long (fair enough).

We decided to get on the list and wait at the restaurant. We spent over 30min waiting. By that time, one of the tables was finishing and waiting for their check.

To our surprise, the host came up to us and told us that it would be better for us to leave because they were running out of fish. First of all, if it's true, how does a sushi place run out of fish in the middle of service? Second of all, why wouldn't you tell us before having us wait over 30min at your restaurant? Finally, I decided to answer that he could just tell us what fish they had run out of and we would order other things off the menu. Still not sure why, he decided to respond that they were running out of fish and that we should go.

We ended up having dinner just around the corner at an Italian place that was very pleasant.

We had come here half a dozen times before, had never been treated like this. They've definitely lost a regular client. If they keep at it like this, I'm sure they'll continue losing...

ARROGANT behaviour!!!

Maybe due to the fact of being a full place all time, in such a small town, for sure they start believing that taking care of the client is not necessary.

My experience was with the take away service. I took an order above 50 euros, with 40 pieces. So far so good. When i collect the order i see they are giving me a single small cup of tariaki souce.

I asked the lady for some additional souce explaining i had bought 50 euros of sushi, 40 pieces, and that was not enough for my family... I believe not an extraordinary request.

The lady replied, not so friendly, telling those were the rules, and the rules were applicable to all, naturally including me.

I believe this is a very ridiculous situation. I asked for some extra souce and paid 80 cts for it... my point is not the value , when we buy 50 euros of sushi it is sad to see someone asking you for peanuts money for something reasonable.

This represents an arrogante behaviour for sure, sad... typical from a small town restaurant that believes they run the local market... shame on you guys ... sad ...

So easy to do better... be hubble and change those stupid rules that makes no sense.

Learn and grow guys... the world is bigger than you think.

Always on time to recognise a mistaken rule... and it's not about the money, it's about being fair...