Clube Naval De Portimão — Restaurant in Portimão

Was refused entry to the toilets for my 4 year old because cleaning was in progress. I waited for 30 mins with my anxious 4 year old waiting patiently to do his duties and finally decided to knock on the door to see if even one toilet was now available. The cleaning staff opened the door and said no I could not enter because she was cleaning all the toilets at once and slammed the door in my face very rudely. I went to the front desk to ask if there was another toilet in the building my child could relieve himself in and they said no and brushed me off. I honestly have never been treated so rudely and to not let my small child have a quick bathroom visit so he wouldn't soil his pants is something I've never had to witness. I definitely won't be going back to that awful place....

Don’t book at this agency Club Naval Portimão. The evening before the trip we’ve made the reservation, which was confirmed directly there after. The day after we’ve arrived in time. The guide Bruno behaved quite uninterested. After queuing up, we were the last one standing. Despite the fact we’ve received a confirmation, Bruno told us we were not welcome due to a mistake in capacity. Instead of assisting with a solution Bruno started acting rude and shouting at us. Even assisting us with the refund, seemed to be a hard task for Bruno. We’ve stood up early in our vacation to do the trip, but we were send home like idiots. Dear Bruno, always remind customer ‘loyalty’ is important in...

Rude employees and bad service. Plus if you want to use the bathroom you need to pay ( which it’s ok ) but has to cash. I was running ok cash and the lady who worked there that doesn’t speak English asked as the leave the area. At the sudden my son found a euro coin in his packet and we put it on machine to open the door. The lady came and stopped us to not to go because we didn’t put money. We asked the door is opened then. She was so rude and talking with attitude and screaming at us. That really unacceptable ,regardless if we have cash or not the behavior needs to be more...