SASSO Restaurant - West Walk — Restaurant in Al Rayyan

I ordered their signature steak and it was cold!

I even told the staff, the major problem wasn't just the cold food but the horrible handling of the staff aswel, they were too unprofessional, they simply made another one without telling me atleast making wait longer, the funny thing is they couldn't even satisfy me by saying that they will take it seriously they even defended the chef saying it wasn't cold, (funny how the second replacement was hot) meaning they even lie.

Extremely bad service and bad professionalism especially for a high classed restaurant with a reputation, becuase I have been dining here for many years since its opening in al hazm, but the west walk version is highly not recommended especially when it comes to staff handling.

UPDATE: So Instead of working to claim customer satisfaction Sassoo had unprofessional replied back to Me and here is my reply to them.

No my first question was why is the steak cold. Here's the facts

#1: I asked why is the steak cold as my first question not the discount (the discount came later after all of the discomfort and lack of empathy and understanding from your staff in reacting professionaly

#2: You say its Normal For steaks to be cold after minutes, did you count the moment I ate my steak after it was arrived? I took a bite seconds as soon as it arrived for your information so that's a lie, or else why did I not complain when I ordered my steak the week before? So much for your unprofessionalism even in a review reply lol.

3#: despite you made another one and gave me the discount, I was already soccialy uncomfortable and effected and its normal for someone to react that way, becuase I had work and personal emergency procedures hours later which you did not respect in even having empathy.

4#: when reply to me and tell me your dissapointed from my review framed that way instead of instead of respecting a complaint and instead of even apologising for the simple mistakes you did, this shows how your management is untrained and unprofessional and I advise you to learn how to...

I recently had the pleasure of dining at a wonderful sasso restaurant From the moment I walked in, I was greeted by the exceptional service of Neashard, our waiter for the evening.

Neashard's warm and welcoming demeanor instantly made me feel comfortable and valued as a guest. He was attentive to every detail, ensuring that our dining experience was nothing short of exceptional. Neashard's knowledge of the menu was impressive, and he was more than happy to provide recommendations based on our preferences.

Throughout the evening, Neashard displayed impeccable professionalism and efficiency. He anticipated our needs, promptly refilling our water glasses and clearing away empty plates without interrupting our conversation. Neashard's attention to detail extended to the presentation of each dish, ensuring that every plate was beautifully arranged before being served to us.

What truly set Neashard apart was his genuine enthusiasm for the food. He spoke passionately about the restaurant's signature dishes, highlighting the unique flavors and ingredients that made them stand out. His enthusiasm was contagious, and it made our dining experience even more enjoyable.

Neashard's exceptional service and friendly nature truly enhanced our dining experience at sasso He went above and beyond to ensure that we had a memorable evening, and I cannot recommend him highly enough. If you visit sassobe sure to ask for Neashard as your waiter – you won't be...

The location seemed promising at first, right in the heart of West Walk. It appeared to be a vibrant spot for strolling and enjoying a nice dinner. I have to admit, the pasta dish there was quite delicious, but let me warn you, it was ridiculously expensive. My advice? Don't even think about going there on a weekly basis. Save it for once in a blue moon, on a monthly basis. We opted to dine outside to avoid the scorching heat, and thankfully, they had these underground air conditioners that kept things cool. That was the only positive thing about this whole ordeal.

Now, let me tell you about this infuriating situation that unfolded. There was this staff member who continuously stared and glared at my family without uttering a single word of assistance. We even finished some of our dishes, but this guy couldn't be bothered to pick them up. He just kept aimlessly wandering back and forth, shooting us nasty looks for no apparent reason. Frankly, it made us feel incredibly unsafe. We didn't know the guy, and it was our first time visiting this place. Can you believe it? Anyway, we decided to report the incident to his manager. Between you and me, the manager's reaction gave me the impression that this dude had a history of such events with other customers. But hey, I can't say for sure. All I can say is, stay safe and steer clear...