Muse — Restaurant in Presnensky District

Dining out should be an enjoyable experience marked by good food, warm hospitality, and fair treatment. Unfortunately, my recent visit to [Muse ] was anything but pleasant. What transpired was a series of bewildering, inconsistent, and outright discriminatory actions by the staff—particularly a manager—that left me frustrated and disillusioned.

Our ordeal began when we visited the restaurant in the morning to reserve a table for 4 PM. At first, the waiter was accommodating and seemed willing to take our booking. However, a man dressed in black—presumably the manager—called her aside for a hushed conversation. When she returned, her demeanor had completely changed. Without explanation, she refused our reservation and instructed us to return as walk-ins. This sudden reversal was puzzling, as there was no indication that the restaurant was fully booked or that any policy prevented us from securing a table in advance.

Following their instructions, we returned at 4 PM, only to be told by a different waiter that the restaurant was "full." Yet, a quick glance around the dining area revealed multiple empty tables. When we pointed this out and insisted on being seated, the waiter reluctantly agreed—only for the same manager in black to intervene yet again.

This time, the manager imposed an arbitrary 7,000 per person minimum spend—a requirement that had never been mentioned to our friends who had dined here before. Worse, we appeared to be the only table subjected to this rule, as other guests were not held to the same standard. This blatant inconsistency raises serious questions: Why were we singled out for this policy when others were not? Why was the manager so determined to turn us away despite available seating? Is this a case of discrimination, or simply poor management?

A restaurant’s reputation hinges not just on food, but on fairness and professionalism. [Muse] failed on both counts. The manager’s repeated interference, the dishonest claim of being "full," and the selective enforcement of rules suggest either deliberate mistreatment or gross mismanagement.

I write this not out of spite, but as a warning to others: if you value transparency and equitable service, think twice before dining here. Owners, if you care about your reputation, you must address this issue immediately—because right now, your establishment appears to operate on unfair, inconsistent, and possibly...

Went there for a lunch, got broccoli soup, salmon tartar, sweet potato on a side and oblipikha tea. The only thing I enjoyed for the money I paid was the tea and the service. Staff was pretty trained and nice, my waiter did speak somewhat English, so I could at least communicate. Okay but this is about it, unfortunately. I was expecting high quality food with a great taste but I got what I got... Soup comes with bread and their personal stamped butter which seems unique. The soup wasn’t made that good as well as salmon. sweet potato was over fried. I’ve asked for a sauce on a side for the potatoes. And they brought it for me for 450rub which is more than 5 bucks. $6-7 for the aioli sauce which isn’t tasty, you kidding me?! Okay but the most annoying thing is when they charge you for the water (waaaaat?!) like, just put filter and bring clients free of charge water! OR AT LEAST if you bring $6 water then leave the cap next to bottle, they always take it away so that customers cannot take the water with them after they’re done. So annoying. Never coming back. I’d better go to...

This place is an absolute JOKE. Worst customer service I’ve experienced in years.

We called in the morning to make a reservation. They clearly told us — “We don’t take reservations, only walk-ins.” Fine. So we came in the evening as walk-ins… and guess what? They say, “You should’ve made a reservation.” What kind of messed-up system is this?

But it gets worse — WAY worse.

We asked to sit outside, and the so-called manager (rude, arrogant, and completely unprofessional) told us it would cost 7,000 rupees PER PERSON just to sit outside. Are you kidding me? That’s not a policy — that’s a scam. Straight-up extortion.

And when we questioned this nonsense, the manager turned aggressive, hostile, and downright abusive. No apology, no courtesy — just ego and attitude. This guy shouldn’t be anywhere near the hospitality business.

Muse might think it’s something special, but all I saw was a place run by power-tripping staff, a dishonest system, and a pathetic excuse for customer service.

Save your money. Save your evening. Go...