The Carlton, Moscow — Hotel in Tverskoy District

To see a hotel of high comfort, quiet luxury and charm, focused on business tourism in the center of the capital was a pleasant surprise.||All the photos and description of the hotel declared on the advertising resource are certainly objective and real, but when you get into the atmosphere of the hotel, it exceeds all expectations.||OVERALL ASSESSMENT||The first impression was great, a breath of fresh air after the flight, a stylized lobby space and friendly reception staff. Check-in in 5 minutes, accompanied by a billboy to the room (special thanks to Roman).||STAFF||Unobtrusiveness, politeness and professionalism of the staff - this is how acquaintance with the hotel begins.||Special admiration for the feedback from the reception to the requests of guests who are not left alone with their problem, their issues are resolved promptly (thanks to Vladislav for coordination). Any request is resolved quickly and as correctly as possible.||ROOM ||Everything is done for your comfort and the feeling that you are in a completely new room. Impeccable furniture, plumbing, crisp and snow-white linen, all cosmetic and bath accessories, soft adjustment of day and evening lighting, split air conditioning of different modes, huge plasma and TV channels for every taste, a bar, and, finally, the cleanliness of the room - all these are attributes of the room. All the above-mentioned benefits of civilization help to fully relax after the bustle of the day.||FOOD||Waiters, bartenders - do everything to make the guest feel at home, and the culinary art of cooks and pastry chefs is a separate merit of the hotel. An exquisite menu of high-quality products will please any gourmet. Waiters, taking orders, do not formally perform their work, but do it with pleasure, becoming your assistants in a new space of abundance and sophistication (a wonderful example of the work of the restaurant manager Lyudmila, thank you for your warmth and sensitivity to everyone).||The small space of the restaurant is very well organized. There are areas with soft sofas and tables for a company of 4 people +, there are chairs with tables for two.||The dishes are always varied and have an author's subtext, with the effect of uniqueness, can safely be considered the "trick" of the hotel.||HOTEL INFRASTRUCTURE||Conference halls, salons for business negotiations are impeccable, all conditions for productive work are created.||Using the elevator, you must use your electronic card from the room, these are the settings of the electronic program.||While at the hotel, you can indulge yourself with SPA procedures, a swimming pool, do not miss fitness training.||HOTEL MANAGEMENT||Special thanks to the top management who organized the oasis of a business hotel in the heart of Moscow.||Respect to your vision of the concept of the business industry in a separate hotel complex.||You have created a bright and memorable business card for business tourism.||It is very noticeable that customer focus is a priority in your hotel.||Your hospitality model is a skillful combination of strategies that balance analytics, psychology, efficiency, innovation, personalization, …||Huge gratitude for introducing us to a unique...

Overall, I was disappointed with my experience at the Ritz Carlton in Moscow.

The property is beautiful (although starting to show some wear and tear in some places), and the location is extremely convenient. Our check in experience was pretty smooth, and our 2-room suite facing the courtyard, while showing some signs of wear and tear, was nonetheless luxurious yet comfortable. However, the room could benefit from brighter lighting, and better internet.

I am a frequent Marriott traveler, with Lifetime Platinum Premier Elite status. I stay at a Marriott property nearly every week of the year, and I have stayed at a multitude of different properties in my lifetime, in countries all over the world. This particular trip was very important for me, as my now husband and I were getting married in Moscow, and we chose the Ritz Carlton in Moscow as our mini honeymoon destination for a few nights following the wedding.

Despite the beauty of the property, as an elite member, I was pretty disappointed with the service we received. There were some positive moments; for example, we did use room service a few times, and the personnel was always quick to respond, and very efficient (although there was one time when room service did not fully re-stock our coffee capsules). However, as an elite member, I did not feel appreciated at this property. It was a big decision for us to choose the Ritz Carlton in Moscow as the destination for our short honeymoon. Therefore, we had expected some sort of acknowledgement of appreciation from the hotel for making our choice. We informed the hotel on 2 different occasions prior to our holiday, as well as 3 additional times during our stay, that this stay was our honeymoon. As a lifetime platinum elite member, and someone celebrating their wedding and honeymoon, I would expect to have some sort of a honeymoon gift, be it as small as a box of chocolates, and maybe some extra attention during my stay. Overall, I had to inform the hotel 5 different times before we got a honeymoon gift in a form of a bottle of wine and flowers, and even then, it did not happen until our last night/morning of our stay (even though we had 5 full nights at the hotel).

So, overall, the property scores a 8/10 for decor and room comfort, and 3/10 for customer service, especially when comparing it to elite service received at other properties such as JW Marriott, Renaissance, Westin,...

I have stayed in most of the top hotels in Moscow and this is such poor value for money I would even go so far as to say it’ makes you angry. The similarly priced four seasons offers so much more including better all round views and better service. The host of other hotels located in the same area offer much more value for money. As this is a Marriott I can only assume that it’s target market are business travelers who have a global agreement with the chain or don’t care about wasting corporate cash. On the plus side the breakfast was awesome and the staff at breakfast attentive. The room with my superior view was nothing more then the back of some old. Buildings and in the far distance a church (marketed as church view). The rooms are small compared to other hotels including four seasons. They are renovating and so there is no waiting area for taxis so you either have to stay in the cold or stand in a narrow passage while others pass you by. Service is very weak (other then breakfast staff). Assume standard Marriott training that doesn’t account for the high end nature of this hotel. Nothing is done for you other then basic services. Poor poor poor. The National is same location and allot cheaper. Rooms are not as new but value for money is way better and I would even say service is better. Lotte is again cheaper rooms bigger and service significantly better. I spoke with a friend after my stay and he said he had the same experience and agreed this was an overpriced corporate hotel and not for any...