Red Queen Belgrade — Restaurant in City of Belgrade

An institution with the best demonstration of Serbian service and attitude towards customers. As it is said: there is no such word in Serbian as good "service". I went in for dinner tonight. Also planned to review new place for celebration of one personal event in future or conduct corporate event. Thanks to the waiters and the administrator, they clearly demonstrated that this is the worst choice for a self-respecting client. First waiter or admin said that they don't have free tables. Ok, I wanted to check cuisine and the restorane for bigger event. Asked to take a look at what is inside. Another waiter inside said: take a seat.... Ok, strange, but ok. I have decided to take one of the FREE 3-5 tables on the second floor. As soon as I sat down, the third waiter began to wave his hands, showing that I did not belong there. On my questions what is happening? he answered that I should respect them....

My question to the owner: What I should respect?... Outright lies of your staff? Commercialism due to which one guest is no longer a client for you because he will spend little? The ignorance does not allow to understand that one guest can bring dozens...

In general is a really good restaurant that with some minor improvements could be a lot better. Our waiter was kind and helpful, yet when we arrived talking only in English we got served with menus in serbo-croatian. When we’re asking someone for help the hostess was just standing there and said she couldn’t help us? The waiter showed up after a bit and exchanged menus yet it was odd that the hostess was unwilling to help. The drinks menus had no option in English. In general everything was good. But, when I ordered the serbian kebab that came in with a lot of meat and little onion (that’s it) I was not expecting that they would bring only 2 small pieces of flat bread. Should have been either more veggies or more flat bread. The meat was great for such little company. There is definitely space for improvement. Location and views...

Unfortunately, the service level in resolving situations that upset guests is quite low.

The tables in the hall were arranged in such a way that the waiter frequently bumped into the chair of one of the guests. To avoid creating a problem, we moved the chair slightly so that it was clear that the waiter could easily walk around it by just one meter. However, the administrator reprimanded us, stating that the waiter was inconvenienced by this. Our attempt to explain that this situation was uncomfortable for the guest was met with indifference, indicating that the administrator was not particularly concerned with the guests' issues.

The administrator is the face of the establishment. So, if you find such a policy absurd, it might be better to avoid...