Hot Horse TIVOLI — Restaurant in Upravna Enota Ljubljana

Hot horse used to be the only place in town that offered halfway decent burgers. If you went for a burger it was almost a given, that you would go to Hot Horse. It was like that for almost 2 decades.

They offer rather large burgers, hot dogs, and plates of meat, most of it being horse meat. Salads and condiments are all optional and they will put as much of it as you want onto your burger. Veggie burgers are also an option, however I think there is no meat substitute, it's just regular horseburger without the meat. They offer canned and bottled drinks, no beer taps. Also, the meat is spiced quite heavily, not hot, but full of other spices.

Lately they are not as popular any more as they used to be. They got some very good competition and they have grown complacent.

I had an incident there recently. I discovered, that they had eggs in their offerings, which was new to me, and I asked for a sunny side up on my burger. There were two workers at the place, and their attitudes were appalling. They refused to put an egg on my burger, citing their rules. I wasted something like 30 minutes convincing them to put an egg on my burger, and they just refused. They said that the cash register wasn't programmed to charge an egg on its own, so it is impossible for them to charge the egg and because of that they wouldn't give it to me. They offered to give me the egg only if I ordered another rather pricy dish, which included an egg. They wouldn't budge even though I offered paying for the egg in as many ways I could think of.

I spent about 30 minutes trying to persuade them to put an egg on my burger, and between the two employees there, neither of them got the idea to make the customer happy. Neither of them thought​, "15 cents worth of egg, that is missing from our stock, is a lot smaller problem than an unhappy customer, who will not only not return to us, but will also write negative reviews online". Neither of them figured that one out. I bought my burger without an egg.

Later I sent a complaint email to the company and received an apology with a free burger coupon from their sales manager. She also wrote that an egg would be available as an option to every one of their dishes. I haven't gone back there yet there to verify it.

If you want big spicy burgers with completely optional veggies and condiments, this is the place for you. If you want something more sophisticated, there are better...

Not sure what other reviewers are complaining about, just finished my horse burger and it was freaking delicious! The ordering machine was down, but with 5 people in front of me in the queue when I got here, it took only about 15 minutes to be sitting down with my order. All of the toppings are included in the price, so go wild with how you want to dress it up! I was happily surprised to see that the Tabasco was actually a habanero hot sauce (I find Tabasco to be too vinegary). Fries were made to order, hot, crispy, and with sauce options as well (but if you're solo, burger and fries is a lot of food!). The man working was friendly, and able to speak English, since I can only say about 3 words in Slovenian. I asked for a large beer and he joked that it was the "normal" size. Awesome experience. Cash and credit cards are accepted for payment. Definitely stop by and try a horse burger, the flavor is...

This must be, hands down, THE Best burger in the whole region! Take a menu and immerse yourself in a wonderful rush of different aromas and the heart of the burger, the meat. Pick your own favorite combination of ingredients and extra sauces, pick regular or whole grain bread, and if you like it spicy ask for some habanero sauce and sliced jalapeños. French fries are included with a choice of dips and also choose your favorite beverage. If you went to Ljubljana and didn't go for a Hot Horse, you haven't really been there ;) One of rare places I couldn't recommend more, but I think my review...