Fishaways — Restaurant in Gauteng

My partner and I selected a self service option and selected takeaway option, instead they put our food in plates and the lady walked up to us to ask where we would be sitting , we told her we selected takeaway and she said now we didn’t , we should’ve selected it and as we were telling her we did select the option she rolled her eyes and head at us as she turned around. We took the slip and showed her it clearly stated “No” by the eat in option. all she had to say when we proved the mistake was not on our side was “oh they will pack it for you “ , not a single apology to her unwarranted behaviour and actions towards us. She handed us the food and said thank you, still didn’t apologise.

When we got home the sauces were tomato sauces and just 1 sweet chili sauce which isn’t how I always recieve my order. When we opened our boxes the food was so little and you can count the fries in the order and the food...

Placed an online order. Delivery took very long. When opening the order, one of the items we ordered was not there. Trying to phone, no answer. Tried again an hour later the lady that answered said she would check and phone back. Nobody phoned.

Click on your link to supply my details. Link not working. Note attachment. Don't reply, please, as your service and system sucks. 4 days later, and no reply after 2 off your employees promised to reply and never phoned back. Had to drive to your store to resolve.

We didn't expect such poor service from such a professional franchise. Will never order...

I am highly disappointed with the meal I received from Fishaways, Beyers Park, Boksburg yesterday. I ordered fish and takeaways for two, but unfortunately, the food did not meet expected standards at all.

The onion rings were excessively greasy, making them unappetizing, and the fish was burnt beyond recognition (chared), which rendered it inedible. I have images available if needed for reference.

I hope this feedback will be taken seriously and that steps can be implemented to ensure better quality control at this branch. I would appreciate a response regarding how you intend to address...