Nando's Tramshed — Restaurant in Gauteng

I first bought a hotpot around 14:20 on Friday (26 July 2024), my order was served to me at 14:55. I thought it was because the Nando's ( @ the tramshed) was full.

I went later on to purchase (17:57) a full chicken with 3 sharing (R289) . I specified that my chicken must be extra hot (also appears on my slip). I collected my order and went home after waiting for quite some time for the order.

When I arrived home and opened my order, the chicken was labelled extra hot. I dished up the chicken, only to find the chicken dry and not extra hot as i wanted it to be. It had no sauce. The chips were mixed with potato wedges and had no seasoning.

Today (27 July 2024), i returned the remaining pieces of chicken i had left from the previous day and explained what my problem was.

I purchased the meal because, I wanted to eat it for dinner.

When I got to the restaurant, i requested to see the manager. The manager was arguing with me the whole time and i asked him to taste the meat. He claimed that he doesn't eat "hot" things then i told him that the meat is not even mild to begin with. Mind you, he didn't even introduce himself.

I told him that the full chicken must be replaced, he replied with arrogance and said "we can only replace a full chicken with a 1/4 chicken". I said okay, I will come and pick it up after work.

I went there after work (16:00), then the cashier call him and that's when i heard that his name is apparently "Doctor" .

The cashier pointed at me using her head.

After the treatment i got, i opted for a refund for the 1/4 chicken.

The manager didn't even apologize all he did was justify the the pale meat.

I am not a first time customer. I have been a customer for more than...

Extreemly horrible service on the 24th Nov 2024. Must say quiet disappointing. Ordered sugar cone icecream and cashier appears to have deliberately placed the wrong order for cup ice-cream as the realization of this error seemed quite humerous to him; laughing. After identifying the error staff insisted we take the incorrect order and insisted that making a new order would be a waste for the business. Later proceeded we buy a plane cone for R2 assuming the expectation was that we eat it dry or dip the cone in the cup icecream. She later refused to accept the R2 and proceeded to give us an old used(dirty/recycled) sugarcone identifiable by old dried up icecream marks as though it had been wiped from a previous incorect order. Only the lord knows where she picked it up. All we wanted was to buy a little treat after a long day. 100% poor service, very unsettling, horrific experience, unhappy customers, highly disappointed, the used sugar cone was disgusting if I'd had to...

The guy at the till was very patient with us but the rest of the staff was loud and disrespectful. The one lady gave us an attitude when we asked for our chips they forgot to put in. Honestly this was the worst experience at Nando's but worst of all they used old dirty water to mop the floor it was stinking while we were eating and when we told them they said we must move to the other side of the shop. I wish I had the health and safety department number to report such a...