Steers — Restaurant in Gauteng

I've never experienced worse customer service, at any restaurant in my life, than at Steers Engen Hatfield.

I was shuttled to a guest house for the night, and therefore unable to transport myself. So I decided to order from Steers online.

Among my order was a milkshake, which they were unable to make, since the machine was broken. So I asked for it to be substituted with a Coke instead.

And for some reason, the rudest, most incompetent operater I've ever encountered, didn't understand the request, and flat out refused to do so.

She hung up on me multiple times, and refused to have my food delivered. She said she'll release my order without the milkshake, and that I could pick up the milkshake the next day (when I would no longer be there, as I was flying somewhere else that day).

I asked for the manager, but he was absent. So I asked for his number, and she gave me the wrong one.

3 hours later, I received my food, after having to contact the Steers helpline multiple times. Steers Engen Hatfield even told the helpline operater to mind her own business. What sort of employee does that!?

Luckily the helpline operater was friendly, competent, and more than willing to help. To her I...

I have ordered from this steers in Hatfield plaza time and time again, the food is always cold, the staff exercises little to no formality towards customers, the burgers are never put together properly they just throw in the ingredients in as if making food for animals....its not rare to find the ingredients outside of the bun all in one big mess (i am talking about orders i personally pick up not deliveries)....the only reason I kept ordering from steers was because of my preference to steers over other companies(as an individual who recently owned minor shares in the company), each time I would tell myself maybe next time will be better but, it never is. This is very disappointing and today marked the last stand as again the food was not to a standard that I would expect from steers, I have proceeded to sell what little shares I had in the company in favour of competitors and will not set foot in the...

Well, I asked to see the halaal certificate. The lady at the Steers counter pointed to the Debonairs counter. I couldn't see anything there so I asked again. Then she said its in the garage shop. I went to the garage shop and they said they had put up new signage and the certificate was in the office. I was taken to the office by a gentleman who assured me that there was no pork served there. In the office I met a man with a beard who said no problem, he will show me the certificate in the garage shop! Walking halfway back to the shop, he turned to me and said they don't have a certificate - its certified by the owner. Now, forgive me for feeling like I was deceived. How can I trust them after that? Very...