Mugg & Bean — Restaurant in KwaZulu-Natal

Really bad experience at Umhlanga Sands Mugg and Bean. Waitress Tandeka firstly forgot to come and take my order, when I did call her the 2nd time, she then said to us that we must pay cash bcos during load shedding the portable card machines don't work yet I saw others using the machine. When she brought my order, she forgot the tea, I had to remind her, she eventually brought it as we were about to finish our meal. She spilled my tea whilst placing it on the table. While cleaning up the spill, she pushed a menu card into my meal. My children joined us a few minutes later so they ordered through another waitress, Tandeka then had a verbal exchange of words in our presence stating that the other waitress could take the order but that order must be given to her to process. Tandeka kept walking far away from the place where all the other patrons were seated, I then concluded that she was going down to the promenade to drink alcohol bcos she reeked of alcohol. We hadn't completed our meals fully when she insisted that I come into Mugg and Bean to swipe my card so I went along. Drama doesn't end, instead of swiping R270, she swipes R2700, I quickly brought it to her attention, she then said, I know I made a mistake, she then corrected the mistake. At first she didn't give me a copy of my bill, only when I requested for it, then she did. She is really a health hazard serving people meals, she is a darn...

Right where do we begin? First can sort of understand that week 51,busy, time of year but if you have would estimate 100+ seater restaurant, would assume you would be able to provide staff to accommodate and provide staff to service customers. We noticed that as customer came in to be seated the tables from the last customers were not cleaned up, and ready for next customers, was totally shocked actually, I would think if you had ‘Runners, that had a sole purpose of cleaning up the tables as soon as the customer is paid and left, ready for next customer. We estimated watching the set up, would save 5/7 minutes, per table, making the process of next customer a cleaner process, would also suggest that the runners have a mobile trolly with space under side for condiments, so once table cleared can be set, quite simple actually , but think will make more stream lines for management and customer, also better manager visual presents to make sure place and table setting together with floors swept and ready for next!! As an extra plus once customer sat and ready for order, take drinks orders, and send runners with drinks, ready for waiter to take orders...

For the past 2 days we have been buying drinks after our morning walk. You wait 20 min for service at the Mugg and Bean on the move. Today what would have been our 3rd day we waited for a long time at the service desk. No one in sight. After a while a waiter told us we should order at their sit down area. It would have been nice if they had a sign or the other 5 waiter who walked passed could have told us. We wanted to order like the other two mornings a chino muggachino. This morning the waiter said they don't have any. We asked for any thing else cold with coffee and she said sorry they don't have, as she said that one of the waiters walked passed with some iced drinks and she said the only thing they have for us was the pineapple and cucumber slush not what the other waiter walked with. It was such a shame because we love Mugg & Bean and this one has an amazing location. We walked out and supported a local business just a few meters away. So next time before we support this Mugg & Bean we will rather support a local business that needs the customers more that...