Kebabish Florida Road — Restaurant in Windermere

Hi. We made a booking for dinner for 7pm on Sunday, 2 Jan for my in laws wedding anniversary. We left our contact info as requested. Unfortunately, we arrived at 7.25pm, the manager on duty Denise, was extremely rude & abrupt to us in front of all customers & staff present.

First off she didn't greet & looked so upset already, she didn't even bother to ask if she could help. So I asked her for the reservation we made for Rasheen for 7pm for 10 people. She loudly said she gave the table away, you wait 15 minutes & let go of the reservation. I explained to her that she didn't mention that when we made the booking & if that was the condition she had a contact number why didn't call us & inform us. She looked away & ignored us. It is so embarrassing to be treated in that manner with an audience.

The customers she claimed to have given the tables to at 7.15pm ordered, ate & left by 7.35pm, that was impossible considering we waited 40 minutes for our food order as it was so busy.

We waited approx 20 minutes to have a table set up & cleaned. We eventually sat down & was ignored for a further 10 minutes before we could order.

Luckily enough we were blessed with an awesome pleasant cheerful waitress Bongi, who turned our horrific welcome experience to a more positive happier one.

I would like to say, it does not matter if you're busy & making money but these unexceptional experiences are shared with people looking for good pleasant places to eat out.

Please can you recruit staff that are happy & cheerful instead of rude, unconditioned people who have no ethics, manners or people skills.

She should be addressed, even your staff was shocked at her rude behavior but clearly it is her character. She is the face of your business & she could destroy your reputation...

A late post but nevertheless we decided to jave lunch here on 3 Jan on our way back home to Rbay, when we got in we were greeted by the cashier and told us about the special on the Tikka which we ordered after we had our meal and when we were ready to pay I noticed I was charged the norm price and not the special I called our waiter and she apologized as she put the incorrect price. For me the incidents that followed upset me. The cashier was so rude the waiter when she asked her to pls help her change the receipt, she told her go ask the manager who was in a call at the time, mind you this lady was sitting at the till doing nothing at the time. The manager came immediately and changed the price and left the till, so the waiter asked the cashier to pls print the receipt to wi h she replied no and walked away refusing to help even when she said the customer is waiting. I think her name is Bernadine or something to that effect. For me if your job is a cashier do it don't waste my time and are me watch you disrespect the staff. I take my hat off to your waiter for the mere fact it was her lunch time but eve as she ate she left her food several times to come check up on us that in my books is person who values their job. As for your cashier she needs an attitude adjustment to the title of her job, sitting with a uniform and handling g the money doesn't make you the boss with the stink of your attitude as customers watch you. I would rather go to our normal Kebabish in North Beach near the PNP cos the staff are happy and friendly to...

Use to buy regularly for R600 - to R1000 at a sitting. But yesterday Food was average, the chips portion on full combos are tiny, waitress intentionally or unintentionally misquoted the pricing of the specials and we ordered accordingly when we went to pay we charged a much higher price. When they want you to order they say they can upgrade the rotis to naans for price difference but thats untrue they charge in full for all. When spoken to a staff named amanda her attitude was trash, she arrogantly apologized with a roll of the eyes "its just a silly mistake". My question is had we not had extra funds to pay would amanda or kebabish cover the extra charges based on misquoted amount , easier said than done. Another establishment would have have ethically taken responsibility ,here they charge relatively high prices even more than conventional place like kfc(you can do the math) etc yet they dont hold themselves to the same ethics and code of conduct the food service industry should have. Whats worse they put an arrogant unfit person to attend to customer support. We wont get accountability , Do better , you lost a few clients in us. Received a google response from the "owner" or social team to save face, when we responded directly with all details till date there was...