Noxe — Restaurant in Barcelona

I recently made a reservation at Noxe, anticipating a high-end dining experience, despite my initial reservation about providing a credit card upfront, which isn't my usual practice. However, I was willing to overlook this for the promise of an exceptional evening. Unfortunately, my experience at Noxe left a sour taste in my mouth.

Arriving at the restaurant after a full day out, I hoped for a seamless transition with my carry-on luggage, either through the concierge or directly at the restaurant. However, the welcome I received from the redhead lady at the gate, down at the elevator, was far from organized or welcoming. Instead of offering solutions, she bluntly informed me that there was no space for my luggage, leaving me to sort it out myself. Thankfully, as a Marriott Gold member, I was able to enlist the concierge's help, but the demeanor of the redhead lady had already soured my mood.

While waiting for the restaurant to open, Clara, a server at the bar, attempted to improve the situation. However, my brief respite was interrupted when the same redhead lady approached us at the bar, insisting we vacate our seats as the restaurant was opening, without any regard for our comfort or enjoyment. Her lack of manners only exacerbated my dissatisfaction with the experience.

Diego, a server at the restaurant, did manage to salvage some semblance of enjoyment with his attentive service, but it was not enough to redeem the overall experience. The food, while decent, failed to elicit the "wow" factor I had anticipated from a Japanese restaurant. The absence of dishes like miso soup was disappointing, and the edamame was excessively oily, rendering it nearly inedible. I appreciated Diego's prompt action in removing the dish from the bill upon noticing my dissatisfaction, but it was unfortunate that the evening did not live up to my expectations.

Despite boasting a breathtaking view, even the restroom facilities fell short, with inadequate privacy between the men's and women's sections, detracting from the overall experience.

In conclusion, while Noxe has its merits, including a stunning view, the overall experience fell short of the high expectations I had set. The lack of organization, questionable manners, and underwhelming culinary offerings left me with a sense of disappointment. It's my hope that these issues can be addressed to ensure a more enjoyable experience for...

Subject: Regarding the Unprofessional Experience at W Hotel Noxe Bar

Dear W Hotel Barcelona Team,

I wanted to take a moment to express my disappointment regarding the experience at Noxe Bar on the evening of February 18th, after 18:00. It seems that even brands like YSL, Gucci, and Burberry are not enough to meet the dress code standards set by your venue—standards apparently determined by twenty-something receptionists who, judging by their approach, have yet to step into a high-end boutique themselves.

It was particularly amusing that the young lady at the reception was so uncertain and untrained that she couldn’t even bring herself to share her name. I strongly suggest reviewing your security footage to fully grasp how this situation unfolded. Additionally, I’d advise checking yesterday’s footage as well, when I had a conversation with another receptionist regarding a 15-person booking for a week this summer. Based on my recent experience, however, I see no reason why such a reservation should be made at your hotel anymore.

While exclusivity is something to be cultivated, it requires an understanding of fashion, style, and—most importantly—hospitality. Unfortunately, the latter was glaringly absent in this interaction. If W Hotel Barcelona aspires to maintain a reputation for luxury, perhaps it should reconsider who is placed in charge of enforcing its so-called dress code.

Additionally, at the Noxe reception, there was a young man who insisted that the bag we received from a souvenir shop had been purchased there and therefore could not be brought inside. He also claimed there was no place to store it downstairs. So, as a tourist, you are essentially not allowed to enter a hotel bar for a simple coffee—despite the fact that it’s tourists who keep Barcelona’s economy running. The level of professionalism at your reception is absolutely nonexistent. It’s beyond...

Would’ve loved to check the place out but unfortunately we were never really allowed the opportunity to go up, check it out, and spend money here. They don’t let “externals” (that’s what they call non-guests) in for god knows how long post opening. We showed up at 5:57 PM, 3 minutes before opening and we were told to wait outside in the sun “for just a few minutes” until the roof top bar was “opened.” We’re still waiting outside and it’s currently 6:30 PM. While waiting outside I called the hotel to ask when the roof top bar opened and guess what they told me? 6 PM. I told them that we’ve been waiting outside and they said that they’ll defer to their colleague at the front door. So keep that in mind if you’re considering this place.

More than anything I’m disappointed in how this all played out. At the bare minimum, this kind of rule should be mentioned on their website and they should have mentioned it when you give them a call to ask about the hours; otherwise it’s misleading at best. I would’ve even appreciated the front door person telling us it’s going to take 30 minutes or so. But instead we kept getting told it’s a few more minutes, just two more minutes; don’t sell false hope. Y’all know your system is broken and refuse to fix it for whatever reason, eventually this will affect your reputation. Here’s a picture of the only thing we really got to see, the sunny bench outside of the entrance.

I’ll put it this way: your time on this earth is so limited, put it towards those who respect and value it. This place doesn’t. They’re creating artificial scarcity at your expense and it just feels so...