Carbó Begur — Restaurant in Begur

An extremely disappointing steak experience :( Waited an hour for an expensive, cold, uncooked, ultra rare steak. A sad waste of money and such a nice cut of beef we didn't even eat.

Made a reservation for 7:30. Arrived early and things seemed great. Nice outdoor seating and the beef freezer looked fantastic.

So we ordered the Gallic filet and Chuletòn premium pinto menos. We even confirmed medium rare redness with a photo as we know many places vary with rare levels.

First the filet came well done with no red in sight. So we sent it back and it somehow came back as seated blue steak and ultra rare.

They noticed we weren't eating so they brought a hot plate. It helped but now we were coming our blue rare steak to medium rare on our own which was hard to time and not fun to do. At least the chimmichurri was tasty.

1 full hour later we asked about my Chuletòn steak and they said it was coming soon... it was the worst cooked steak of my life. Ultra blue rare, cold fat still cold from the freezer, chewy blue meat. I honestly think they forgot about me and how I asked to have it prepared. At this point I didn't send it back because they couldn't get the other steak right either. I tried to heat it on the warming plate just so I could stomach eating it and just felt too sad to bother so we got the bill and swiftly left. They comped the cheaper steak at least.

So, I paid for a $80 900 gram steak I didn't eat and had to go eat somewhere else. I saw someone else send a steak back as well.

Not sure what happened here, but the cooks tonight need much more training on cooking steaks and communicating customer requests. I imagine it didn't cool down to room temperature before cooking so they burned the outside and left it with a cold inside. Cute atmosphere, but eat anywhere else in town until they sort out...

For the starter, I ordered the grilled asparagus. It was just okay for me.

Then for my main course, I ordered the ribeye steak and had specifically asked for a medium rare. When the steak came to me, the char looks great but the temperature of the meat is not that warm. When I cut into the center I didn’t get a pink meat with a hint of red. The colour was a bit off, sort of purple.

I raised it with the servers and they were helpful enough to take it back into the kitchen and cook me a new steak. Less than 5 minutes they sent me a new steak. I was surprised by how fast they came back with a new steak. After all, it takes me more than 5 minutes to cook a medium-rare steak at home. Again, the colour of the meat in the centre is not pink/red but purple.

It was also under-seasoned so I have to add a lot of salt on my own. So food wise, I have to give it a 1.

However, the service is really good to be honest. They even brought over a hot stone for me to sear the meat as I commented that the steak was a bit...

ES Lamentablemente, tengo que decir que lo vivido en El Carbo fue inaceptable y hasta humillante. El problema ya no fue solo el servicio lento o la comida mediocre, sino algo mucho más grave: el comportamiento del jefe del restaurante.

Durante nuestra visita, fuimos testigos del jefe hablando mal y con tono autoritario a su propio personal delante de todos los comensales. No solo fue incómodo, fue una total falta de respeto hacia su equipo y hacia nosotros como clientes. Levantar la voz, gesticular con soberbia, interrumpir conversaciones... parecía más un espectáculo desagradable que un restaurante.

Además, al intentar pedir explicaciones por la demora y el mal servicio, el jefe nos respondió de forma soberbia y prepotente, como si estuviéramos haciendo un favor al sentarnos ahí. ¿Atender con cortesía? Cero. ¿Empatía? Cero. ¿Profesionalismo? Ni rastro.

Un lugar donde el mismo "jefe" (si se puede decir así) trata así a su equipo y a sus clientes no merece nuestro tiempo ni nuestro dinero. Ojalá recapaciten, porque la experiencia fue simplemente vergonzosa.

EN Unfortunately, I have to say that what we experienced at El Carbo was unacceptable and even humiliating. The issue wasn’t just the slow service or the mediocre food — it was something much more serious: the behavior of the restaurant’s manager.

During our visit, we witnessed the manager speaking down to his own staff right in front of all the diners. It wasn’t just uncomfortable — it was deeply disrespectful to both the team and us as customers. Raising his voice, making arrogant gestures, interrupting conversations... it felt more like an unpleasant show than a dining experience.

When we politely asked for an explanation about the delays and poor service, the manager answered in a condescending and arrogant manner, as if we were lucky to even be there. Courtesy? Zero. Empathy? Zero. Professionalism? Nowhere to be found.

A place where the person in charge treats both staff and customers like this doesn’t deserve our time or our money. I truly hope they reflect on this, because the experience was nothing short...