Mio Basque Urban Food — Restaurant in Bilbao

I had a really bad experience at this place. Guys, you seriously need to replace your chairs! My husband fell and hurt his arm, the one that recently had surgery, because his chair was broken! Instead of an apology, we got mocked with a sarcastic “should we call an ambulance?” Your customer service is, to put it mildly, terrible. Then they offered to move us to another table, but the chairs there were wobbly too. Both of them! It’s just ridiculous. It’s really hard to enjoy your food (which was decent, by the way) when all you can think about is whether the chair under you is going to break, because it’s wobbling.

And of course, the bill included everything, drinks and even the bread, despite all these problems with this place 🤡 Guys, your service is awful. I suggest you work on it. And fix your chairs 😉

Update: Please note that three chairs at the table where we sat are wobbly too. These are located next to the low counter near the bar counter. Thankfully, these aren't bar chairs, so the situation isn't dangerous, but they do need...

Underwhelming Experience – More a Snack Bar than a highly rated Restaurant. We had high hopes for Mio Basque Urban Food while visiting Bilbao. Unfortunately, the experience didn’t live up to the glowing reviews. The atmosphere felt more like a noisy snack bar than a proper restaurant. Service was a bit reluctant, and despite the international crowd, no one on staff could explain the menu in English, which made ordering difficult. The food was hit-and-miss. The tomato salad with tuna and anchovies was the clear standout—fresh and well-balanced. However, the oxtail, though not bad, was served cold. The octopus was disappointing: chewy, bland, slimy in texture, and was also given to us cold. To top it off, the front door was left open, letting cigarette smoke drift in from outside, and we were seated next to a large, unsightly stack of unused chairs that made it feel like the place was shutting down. Overall, Mio Basque feels overhyped and underdelivers. For those seeking a pleasant dining experience in Bilbao, there are far...

Sadly a very disappointing experience. The restaurant seemed understaffed and the food and service was poor. At least the chaos in the restaurant provided some entertainment 😅 A true circus experience!🤡 I wonder how many others had the same experience as us.

We spent 2,5 hours waiting for three starters and our main courses. Difficult to say if all the waiting influenced our taste experience, but here follows an honest opinion.

Except for a salad, the starters we had were greasy and quite monotone. The dishes lacked contrast in texture and freshness in taste.

The main dishes were absolute catastrophes. Cold soggy fries and a dry piece of meat. The bacalao was not cooked through. Both main dishes were put in a microwave before being served. What a joke 🤦

Clearly others have had good experiences here, and most likely we were unlucky.

Edit: We are from Norway and are used to bacalao 😉 Never said the bacalao was greasy. Said it was uncooked. Luckily we've had many amazing basque food experiences in...