Block House, Mallorca Fashion Outlet (Festival Park) — Restaurant in Marratxí

Visited Block House with the family and had high hopes based on the look and feel of the place—it seemed like it would be a great spot for a relaxed meal. The food overall wasn’t bad, but unfortunately, my experience was let down by a poorly cooked steak. I ordered a bone-in steak medium, but it came out blue. Mistakes happen, and I’m not one to complain over small errors, as we’re all human.

What really disappointed me, though, was the lack of care from the staff. There was no acknowledgment or effort to put things right, which made the experience feel a bit indifferent. We ended the evening with a full bill and a sense that the service didn’t match the potential of the restaurant.

A bit more attention to customer service would have made a...

[ESP] Algunas raciones son ridículas de pequeñas y el punto de la carne no era el correcto. El trato no nos ha gustado nada. Os cuento nuestra experiencia: Después de una hora de espera, preguntamos si faltaba mucho, la camarera nos contesta que el tiempo de espera es de entre 45 y 60 minutos los domingos y como hemos pedido entrantes (8 aros de cebolla para 4), el tiempo de espera se reinicia y aún nos quedan muchas mesas por delante. A los 2 minutos, nos dicen que ya vienen nuestros platos. Entiendo que haya tiempo de espera, pero no me parece forma de responder cuando preguntamos con educación, llevamos ya una hora esperando y tenemos niños, por lo menos, nos podrían haber contestado de otra manera o traer el menú infantil.

[ENG] Some portions are ridiculously small and the point of the meat was not correct. We didn't like the treatment at all. I'll tell you about our experience: After an hour of waiting, we asked if there was much left, the waitress told us that the waiting time is between 45 and 60 minutes on Sundays and since we ordered starters (8 onion rings for 4), the Waiting time restarts and we still have many tables ahead of us. After 2 minutes, they tell us that our dishes are coming. I understand that there is a waiting time, but it doesn't seem like a way to respond when we ask politely, we've been waiting for an hour and we have children, at the very least, they could have answered us differently or brought the children's menu.

[GER] Einige Portionen sind lächerlich klein und der Fleischpunkt war nicht der richtige. Die Behandlung hat uns überhaupt nicht gefallen. Ich erzähle Ihnen von unserer Erfahrung: Nach einer Stunde Wartezeit fragten wir, ob noch viel übrig sei, die Kellnerin sagte uns, dass die Wartezeit sonntags zwischen 45 und 60 Minuten beträgt und da wir Vorspeisen bestellt hatten (8 Zwiebelringe für 4), begann die Wartezeit erneut und wir hatten noch viele Tische vor uns. Nach 2 Minuten sagten sie uns, dass unsere Gerichte kommen. Ich verstehe, dass es eine Wartezeit gibt, aber es scheint keine Möglichkeit zu sein, zu antworten, wenn wir höflich fragen. Wir warten seit einer Stunde und haben Kinder. Zumindest hätten sie uns anders antworten oder das Kindermenü...

We got:

fillet mignon (medium well) with sour cream and garlic bread. Delicious but we didn’t eat the center coz it was too rare for us. Sides were delicious!

spare ribs with French fries. The ribs were yummy except for some parts that felt like bone splinters. The fries excellent.

Be warned the ribs really splatter when you bite into it. Bibs should be supplied.

Eating out we really had to catch the attention of the staff or go inside to ask for a new glass coz the one I got was broken. My husband had to ask for the bill twice and went in to pay coz nobody was coming out.

Take note it wasn’t...