Spud Murphy's

I rarely write reviews, but my visit to Spud Murphy’s left me feeling compelled to share my experience. We arrived at the restaurant around 2 PM when the restaurant just opened, excited to order our usual. However, our enthusiasm quickly turned to disappointment due to the unprofessional attitude of the staff. Upon entering, we were met with a rather cold reception from a staff member. I was wearing a casual outfit—shorts and a top—perfectly appropriate for the warm day in late august. Instead of welcoming us, she told us that we couldn't be seated because of my attire. I understand some places have dress codes, but it was 2 PM on a sunny day, and there wasn’t a single sign indicating a strict policy on clothing or has stopped me before. Eventually we were allowed sit inside as they were only open but put into a corner. My cousin is vegan and was told previously the chips were vegan to then be told they were not vegan when she has asked every time before.

What truly astounded me was then today that when we asked for a table for two people inside and she pulled out her phone and pointed to a weather app, claiming that rain was on the way and suggested we “go home.” This felt unnecessarily rude and dismissive; we were simply looking to enjoy a drink. The way she handled the situation was unprofessional, lacking any sense of hospitality.

To say the attitude of the staff and owner was off-putting would be an understatement. A restaurant’s customer service is just as important as its food, and in this case, it was a complete failure. I've never been treated so dismissively before in a dining establishment. It would put me off returning anytime soon, nor would I recommend it to anyone looking for a pleasant experience. Attitude matters, and this place needs to seriously reevaluate how they treat potential customers.