Arrocería La Genuina de Cimadevilla — Restaurant in Oviedo

We ordered croquetas, two types of rice (lobster and jamon paellas), a wine and two deserts with coffees. We were exploring the city for the second time and decided to stop nearby given it’s a rice house and we wished to taste the paella. We ordered the croquetas and stated we wanted 6 as we were a group of 4 but some of us do not eat as much. Same with the paella, we chose two types and mentioned it was to share since we do not like to fill ourselves. The waiter confirmed the order and came in with 10 croquetas instead of 6. We asked him to repair the mishap as we really didn’t want to eat more and it was quite a difference in the price. From that point onward we received attitude for our service. The paella came and I tried the lobster (just to try as I myself am not too much of a sea food lover). Asked for a different plate as I did not enjoy the taste of it (my opinion, other members of the table enjoyed it) and proceeded to request a new plate so I could eat the jamon paella without mixing the flavours. That request was met with the waiter shaking his head whilst grabbing me a new plate. When asking for the bill, we were negatively surprised that all paellas were doubled in price in their description and such was never communicated with us. We genuinely thought we were eating the normal size paellas. The menu also stated that the paellas were for 2 people so that was our math (2 paellas = 4 people). The waiter proceeded to inform that it was not possible as the described price on the menu was for one paella but the minimum amount of each item was 2 (always in pairs, so we couldn’t even order 3 for example…) So if the minimum amount per item is 2 but you can never order 1 item only, then the price in display it’s misleading and the information passed down is plainly wrong. We felt mistreated, misinformed and taken advantage of. Although the food is indeed good, the surprises and service received do not amount to a...

The food was spectacular, with generous portions. However, the customer service left something to be desired at the start. It wasn’t immediately clear that you’re only allowed two types of "rice" items, even though it's mentioned on the menu. The waiter came across as somewhat abrupt, almost dictating how much we could order. He also noted that the portion size of rice would vary depending on whether we ordered an appetizer, which, while understandable to avoid food waste, could have been communicated more politely. That said, when it came time for dessert, the service improved noticeably, and they were very accommodating of dietary preferences and intolerances. Despite the initial hiccups, I would...

We visited the restaurant in August 2020 (COVID-19 happening) and the restaurant managed all the health protocols very well.

The best restaurant characteristics are:

1. Menu’s offering: there are 2/3 menus with a fantastic relationship between price and quality.

2. Food quality: the food is amazing: freshness, amount and preparation process.

3. Service: the waiters personality and predisposition is very good. They are in all the details.

I’m sharing some photographs for you to have an idea of the menu food quality and amounts (I’m not including 2 desserts, bottle of water and bottle of wine; also included...