Chez Junior Sóller — Restaurant in Sóller

We didn't have a table reservation for the last night of our trip. The place looked decent and popular from the outside. After a short wait, we got a table. We were told that there were no menus available and that we would have to wait about 10 minutes for them. That was strange, and the nearby tables where few people were eating made us even more suspicious. People were just shaking their heads. Some groups paid for their initial drinks and left without ordering food. We should have done the same, but we decided to give the restaurant a chance. That wasn't a good idea. The menu never arrived, but we borrowed the menu from the table next to us. We didn't order any starters because it became clear that the service was very slow. We only ordered the main courses, lasagna, and risotto. It took a really long time for them to arrive, and we had to ask a few times if there was a problem in the kitchen or what was going on. No bread or anything else was served, except for an extra charge, of course. The dishes finally came, and there was no salad or any other sides. The lasagna looked like a supermarket frozen product and tasted like it too. However, it was very expensive, so the quality-price ratio was really bad. It became perfectly clear that in this restaurant, you pay for the central location. The total time was almost two hours, even though we only ordered one dish and a couple of drinks. Many other tables gave up before us. I asked for the bill at the same time as the food was brought to the table. It didn't come. After the meal, I started looking for the bill, and that wasn't easy either. I really cannot...

First of all, when we approached the m’aitre d to enquire about a table, he was quite rude and snidely asked if we had “read the menu”.

We wanted to try the place because the menu looked very interesting.

Once seated we ordered some drinks and the ribeye and fillet steak. We ordered both medium rare. He “advised” us that a Spanish medium rare is actually an English rare, which we both agreed on as being perfect for us.

The fillet was served medium well and the “ribeye steak” somehow morphed into a sirloin steak when it left the kitchen and made its way to our table and was cooked medium well. The flavour was good and it was good quality beef, however, when the discrepancy about the sirloin and ribeye was quietly mentioned to the owner, he emphasised that it WAS a ribeye that was served. If he had bothered to check the table while we were eating, he could have seen that it was a sirloin but he was not accepting of the fact. I would advise that he either changes the menu or butcher or chef because clearly he is happy to try and pull the wool over his customers eyes.

Certainly would recommend some customer service training.

It’s a pretentious place, no doubt it’s part of the reason we were only one of two tables in the restaurant when all other restaurants...

Totally unacceptable waiting time! It's a shame that this place with such good dishes totally fails in terms of service and handling due to a waiting time of 96 min. to have the food served. We show up at a reserved table on the terrace, and after 15 min. need to ask for the menu card. At the same time, drinks are ordered, which arrive apx. 10 minutes later. 45 min. after our arrival we have to find a waiter inside to order food. 5 minutes after we succeed placing our order. We were informed by the waiter that we must be patient and understanding - with a slightly arrogant smile. It then takes 44 minutes before our food is served, but the last of the total of 4 disses arrives 7 minutes later. In connection with the very long waiting time, the waiter offers a round of drinks on the house bill. Ok, but still an unacceptably long waiting time of a total of 96 minutes before our food is fully served. To ensure quick payment, I go inside, where the restaurant manager is brave enough to ask if "everything was okay?" - I reply that the food was excellent, but that the service was as hell. We are the offered the whole dinner free of charge - which must be an admission of their mistake, but still only a plaster on the wound, as we did not expect the long...