d'Albert — Restaurant in Salou

Absolutely disgusting service. My food, the seafood paella was actually very nice. My father had the chicken scallop which he ended up getting served pork instead, and my stepmum got the Cod. Service at the start was ‘okay’, kind of slow but manageable. It all came at the middle to end. When we received our food, it looked lovely, but it was obviously just for looks rather than taste on my fathers dish. Like I said previously, he ordered the chicken and received pork, however he is not one to complain about something like this. The pork was tough and as he described was ‘like leather. However, the main problem was with the chips that were served with both the cod and the scallop. They were drastically undercooked. They were crunchy and snapped when slightly bent. We asked for a different round of chips and I specially asked for them to be cooked longer and instead we received a new plate of chips, of which were slightly better but also, not cooked to standard. We asked for the manager after and explained that the food was not up to scratch and that it was not nice. He didn’t not seem to care whatsoever, no acknowledgment of our dislike and no apology. If you go through recent reviews, you will see many say that the chips were undercooked, which trust me, coming from a chef is a difficult thing to do. How do you undercook a chip? Who knows. We then received the bill and they had taken the chips off but not the scallop of pure leather they served to my dad. My dad asked to speak to the manager again as it was getting tiring going back and forth and we ended up speaking to what we presumed was the owner. It went even further downhill from here, which must be a milestone. The owner took our complaint and went inside, again, no apology. He came back around 5 mins later and said that they had reduced the scallop to 50% of the price. This was not good enough. We were quite happy to pay the bill, but not happy to pay for a price of leather. My dad asked why and the owner said that it’s because my dad ate all of the food. This is not the case at all. My dad ate 1/4 of the scallop of pork which was meant to be chicken and a few chips because quite frankly, both were genuinely inedible. The owner started to be aggressive saying that the chips and scallop of leather were not over cooked and undercooked, and my father pointed out that I am a chef, as I am, and that I more than any random person know when something is either undercooked and overcooked. The owner said ‘everybody here is a chef’ in a sarcastic way, which was not appreciated by any of us. The owner was overall rude and aggressive. We said we were not paying for the piece of boot and he claimed that he will call the police. I told him to call the police knowing that it was a civil matter as we had not left the restaurant yet as we were more than happy to pay for everything else. He was then aggressive even more and caused a scene in front of everybody, which looks bad on his part? Overall disgusting experience, extremely amateur chefs who can only cook paella, the easiest dish on the whole menu. Owner, get your chefs, especially sous and head some more training, as that should not be going through the pass knowing fine well the chips were completely undercooked. I’m still bewildered on how you can undercook chips? Just double/triple cook them next time? Little tip from an actual trained chef for you there. Families, it looks tempting and lovely from the outside, but please, don’t go in, food expensive for what you get, chips frozen and also undercooked, staff relatively rude and the owner has no idea on how to run a restaurant, which shows with his 3* rating. Owner, be ashamed of yourself, and have a long think on whether you should run a business and therefore a restaurant and whether your schoolboy chefs should be working there. Because from an actual chefs point of view, you should all be...

I share the opinion of others who gave 1* in the last few weeks. This is the list of what went wrong with the service: We ordered 2 Aperol Spritz. They were delivered to a wrong table. When these were delivered, the waiter took them away saying there is something missing in them. We ordered food, including a half bottle of wine. We waited 32 min for the starter jamón ibérico to be brought to the table. I had to call the waiter and ask him where is the starter. He didn’t see a problem and asked to speak with the manager. The starter was delivered to a wrong table. The wine was not served. We had the main dish. We asked for the bill, as we were disappointed and upset. We were charged for the wine we didn’t drink. We told the waiter the bill is wrong and asked him to bring us the correct bill. He didn’t know what was wrong with it and called his colleague, who, in short, told us there’s no need to make a drama and just let them know the bill is wrong. Zero apologies throughout this appalling dining experience. We were served by 5 people when 2 would be enough. Chaotic service and poorly trained and poorly managed staff.

The food was tasty, but the service, starting from the bar (wrong drink), finishing with poor staff management was very...

They really try to create a good experience, and it looks that way at first. Then, when you actually sit down to eat, all is lost. The waiters and waitresses speak hardly any English, not very logical for such a tourist location but I can understand, not everybody speaks English, whatever.

Onto the food, I had a pasta carbonara which in my opinion, is a disgrace to be called a carbonara. The entire dish was bland, there was little to no bacon and the bits that I could find had hardly any taste, they were also barely cooked. The sauce was mostly cream which doesn't even belong in a carbonara in the first place. It was the first time in months that I didn't finish my plate.

We asked a man who was running around anxiously the entire time for the bill, 15 minutes later there was still no sign of it. We asked another waitress for the bill and a couple minutes later it eventually arrived.

The staff overall has little interest in what happens in the restaurant. None of them smile, seem to care or say more than a few words. There is an older person who seemed nice and welcoming, but the rest looked like they didn't want...