Lola - Cocktail Bar & Drinks | Cala d’Or — Restaurant in Santanyí

I feel I must share my experience at Lola Bar as a Spanish/Catalan local, because what happened to me was not simply bad service, it was discrimination and disrespect in my own country.

When I arrived with friends, I still had an unopened bottle of wine in my hand. I fully understand that you cannot bring outside drinks into a bar, and I immediately accepted that. My intention was to leave it outside. This was never an issue for me.

However, when I spoke in Spanish to explain myself, I was treated with hostility. I was told I had to speak English. I want to make it clear that I do speak English, and I immediately switched to English without a problem. The issue was not about communication. It was about the fact that from the very first moment I was treated badly, disrespected, looked down on, and eventually kicked out, simply for speaking my own language in my own country.

What hurt me most was not just being denied entry, but the way it was handled. When I asked for the manager, instead of professionalism or understanding, I faced even more dismissive and rude behavior. I ended up crying in front of them, and rather than offering help or even basic kindness, I was told to leave and not to come back.

No one deserves to feel humiliated for the language they speak, especially not in Spain for speaking Spanish. This experience left me feeling deeply discriminated against. After reading other reviews, I realized this is not an isolated case but a repeated pattern of disrespect toward locals.

For this reason, I have formally filed a Hoja de Reclamaciones with the authorities. This behavior cannot be normalized, especially in an establishment that operates in Mallorca thanks to both tourism and the community it disrespects.

I hope other people, both locals and visitors, understand the seriousness of this. Tourism should bring people together, not divide or humiliate. Sadly, Lola Bar failed to show even the most basic respect, and I strongly discourage anyone from supporting...

Unfortunately, my experiences at Lola Bar have been consistently disappointing, and it all stems from one particularly unacceptable night. A close friend of mine (who is Spanish/Catalan) was treated with blatant rudeness and discrimination simply because of her background. It was shocking and disheartening to witness this kind of behavior in Mallorca, which is very much part of Spain. When I tried to address the issue directly with both the manager and the employee responsible, I spent nearly an hour attempting to have a reasonable conversation. Instead of listening, acknowledging the mistake, or showing even the smallest amount of empathy, they twisted the story and invented excuses to justify their actions. What could have been resolved with accountability and respect quickly turned into a defensive and hostile exchange. At first, we thought it was just one employee — someone who, even other staff members admitted, was “too old and outdated for this club.” But as the situation unfolded, it became clear that the problem runs deeper: the management and ownership themselves foster this culture by protecting poor behavior instead of correcting it. If the staff and management had simply shown empathy, admitted wrongdoing, or made an effort to right the situation, this would never have become such a lasting issue. Sadly, Lola Bar has chosen to prioritize protecting themselves over treating their guests with dignity and respect. There are plenty of wonderful bars and venues in Mallorca where hospitality and inclusivity come first. Unfortunately, Lola Bar is not one of them, and I cannot...

I’ve been to Lola’s a couple of times when visiting Cala D’Or and have to say it’s a great bar with a really fun vibe. The drinks are lovely and not badly priced.

However, last night I was visiting with some friends for a drink at about half midnight. We were served at the bar by a lovely server girl and headed to sit down. While we were sat down having a nice time and drinking our drinks, a tall male worker (longish hair) was collecting glasses. He spilled a drink all over my friend in this process. She tried to make a joke and play it off with him, as she wasn’t too fussed about it happening. When she tried to joke with him about receiving some sort of compensation (she was soaking wet bear in mind) he immediately got defensive, saying you should never ask a bartender for a free drink, almost having a go at her. She then said she wasn’t bothered, and it got pretty awkward with the way he acted. He then begrudgingly brought her a free shot and slammed it down. She didn’t feel very comfortable drinking it given the circumstances, to which he came over and made a snarky comment about her not drinking it. Of course, this doesn’t take away from anything else at Lola’s, but just one member of staff acting like that is enough to feel unwelcome and made us leave earlier than we intended to. As someone who manages a bar and has worked in hospitality for a number of years, the way the young man acted was pretty unacceptable and...