Restaurant Fuji — Restaurant in Valencia

We decided to give this 'all you can eat' sushi restaurant a try despite the other mediocre reviews. I can confirm those reviews are warranted. We suffered so that you won't have to and we won't be going back, ever. The service was dialed in to 'ignore customer' versus being attentive. The pricing is somewhat deceptive, given how everything in Europe is priced to include IVA. Not here. Also you MUST order at a minimum one drink per person, at least 1.75€ at the least expensive water option. Why not just say lunch is going to be 12.90 + IVA + 1.75 = ~15€ per person for the limited lunch menu. Had we known that ahead of time we would have never tried this place, we would have gone elsewhere. There's great sushi nearby for 10.95 all you can eat lunch. On to the menu here. For the 12.90 without IVA tier you have limited choices, not the full menu. We are enthusiastic sushi eaters and after two hours at this restaurant, we all left hungry, totally frustrated with the lack of fish options on the menu. It's mainly salmon. The tuna option starts at 17€ without IVA. In that two hours, we were lucky to see our server 5 times. It was a bad sign to be seated with one in our party without a plate and setting on a four top for five people. Many workers about but this was not addressed. We called it to staff's attention only to be told, they are not our server. What? You work here right? Anyhow, after the food arrived, I asked again when I would be deserving the privilege to have a cup to enjoy my mandatory 1.75€ water and a plate to try some of the food already delivered to the table. I was told to patiently wait while they brought place settings for new guests at other tables, and my party are the first round while I watched patiently. I had to inquire as to when they thought my utensils, plate and cup would arrive and that's when I knew at this point I was now labeled a troubled customer. I wanted to leave at this point but my group just ate one item and didn't feel like making more of a scene or causing an issue. By the end of this deep session of being ignored, they agreed that leaving would have been the best course of action. The salmon sashimi was still slightly frozen, but decent. That's the only reason this isn't a single star review. I have no doubt that the chef knew this while cutting the fish. Anyhow, this experience was 75% being ignored, 20% waiting for food we had managed to order, and 5% of the time eating. I wish I had that time back. Never again, we can all do better. Onwards...

Let's be clear, although the food here wasn't terrible, I would not say it was good either, especially when compared to Japanese food outside Valencia. The sushi was below par, with the rice being too sweet, the pieces sometimes too big, and the maki and rolls with too much rice. The rolls were simple and uninteresting overall. Service for us was terrible and the bill too steep for that level of food and service. Our waiter clearly articulated a profanity (Spanish f word) in front of two children out of some unknown frustration with us because it was the first time we were there and were not familiar with how to order. He also never told us to take our shoes off on the tatami until very well into the dinner, making it so that we had to get up to wash our hands again after touching our shoes. We also were made to wait quite a long time between every couple of plates of sushi served. Considering this is an all you can eat, our dinner extended well over an hour, due to prolonged wait times. I would go somewhere else if you have...

Esta reseña va a ser una de las más duras que he tenido que poner y sobre todo porque llevaba iendo con mi hijo ahí desde que tenía un año.

Fui a celebrar el cumpleaños de mi pareja el sábado y decidí que era un sitio idoeno por el trato que siempre habíamos tenido ahi, reserve al medio día para la noche con tatami para dos, todo correcto y cojo el segundo turno que me dijeron que sería sobre las 22,30, a la tarde llame para ver si había la posibilidad de aumentar a 4 el tatami ya que se unieron al cumpleaños unos amigos, me dijeron que si son problema.

Todo bien hasta llegar al restaurante y nos reciben y enseñan el tatami que vimos que era para dos no para 4 como me dijeron no obstante decidimos seguir adelante y disfrutar de la cena, pedimos dos botellas de vino las cuales tardaron unos 15, 20 min en llegar, después nos tomaron nota y ahí todo normal ya cuando pedimos la seguda ronda de comida como que ya no le s hizo gracia y se nos dejaba bien claro que pronto cerraban y que no se podía pedir nada más una de esas entro el camarero abrió la puerta cual me golpeó en la espalda sin disculpa ni nada la sensación que nos daba era de prisas y poca paciencia, retiro los platos que se le callejón y los coji de milagro manchando me todas las manos y un poco el pantalón al cual tampoco hubo ninguna consideración de disculpa, lo cual me molestó muchísimo nunca hay que tener soberbio y un fallo lo tiene cualquierra, pero aquí no fue el caso. Mi pareja y amiga pidieron postre la cual fue a prisas porque se notaban que querían irse pidieron un helado de mango y uno de coco solo trajo el de mango y ya no quisimos dar más de si esto porque al final ya era de risa. La cuenta nos la trajeron sin pedirla y la pusieron en la mesa diciendo que ya cerravan. LA CUESTIÓN ES QUE NOS DAS EL SEGUNDO TURNO, NOS TRATAS A LAS PRISAS Y MAL. Si el segundo turno me lo das a las 22,30 tardas casi 20 en sacarme el vino y tomarme nota y a las 12,20 me estás tirando la cuenta en la mesa, que reseña un positivo quieres que ponga. Más de 10 años iendo al restaurante para terminar asi. Sin añadir tu comportamiento infantil como camarero( después de 8 años trabajando en este sector nunca he tratado a un cliente asi).

Quieren un consejo tómense más enserio a los clientes que son los que os van hacer tener trabajo y...