Urban Turban — Restaurant in Malmö kommun

Wow. As I'm typing this, I'm honestly still in shock. I've worked in hospitality for 17 years, from waitressing during university to owning my own restaurant, so I don’t write this lightly. Tonight, we were a group of 10 colleagues out for dinner on a Thursday night. The food was genuinely incredible. I even found myself thinking I would come back. But then the service changed everything.

From the beginning, things felt off. As the waitress brought out the food, she shouted at us to be quiet and listen when she called out orders because “she’s busy.” The restaurant wasn’t full, and she had taken the orders herself, so it wasn’t unreasonable to expect that she would know where each dish was going. That is just standard in the job. I know because I have done it myself, and even if I didn’t remember where something went, I definitely wouldn’t shout at my customers to be quiet and hurry up.

Later, I accidentally dropped my fork. I went to the front and politely asked for a new one. The waitress was coming out with a few place settings in hand, and I asked if I could just get one fork. It would have taken two steps behind the bar, which I can’t go behind, to grab one. Instead, she barked “No!” at me, even though I already had my food and the table she was setting hadn’t even received theirs yet. Also worth noting, I’m six months pregnant. I was stunned. I’ve never spoken to a customer that way in my life.

Then came the chai masala. Two of us ordered it, including my Indian colleague. What we received was regular tea with milk, something I could easily make at home. It was not remotely what you would expect from a proper chai masala and definitely not worth 60 SEK.

When I went to pay, I calmly explained that I didn’t want to pay full price for the tea, as I didn’t drink it and it wasn’t what was advertised. The waitress responded rudely and said I had to pay. I repeated that I didn’t want to, and she told me to go speak to the chef. So I did.

The chef was kind and apologetic, but as we walked back to the till together, the waitress suddenly shouted across the restaurant in front of several tables and my group of colleagues that “everyone is waiting because I don’t want to pay.” Then she shouted again that I was rude because I had taken a fork. I was absolutely mortified. I have never in my life been shouted at by a waitress or seen a customer treated like that. I was honestly too shocked to even respond.

Later, my colleague told me that while I had stepped away to get the chef, exactly as she told me to do, she had been swearing about me in front of him. Shocking.

It goes without saying that none of us will return. And that is a real shame. The food was excellent, and the location is just around the corner from my apartment. It could have been a favorite spot, especially for a pregnant woman who loves Indian food. But no food is good enough to make up for being shouted at, disrespected, and humiliated in public.

Maybe don’t treat your customers like dirt, especially if they are polite and have waited patiently for their food.

Edit: I genuinely do not understand what level of “miscommunication” would warrant an adult shouting at a paying customer. I don’t say this just as someone who has worked in the hospitality industry for 17 years. I say this as a 33-year-old woman: no one shouts at me, and especially not in a professional setting where I’ve been polite and respectful throughout the evening.

I don’t wish to continue the conversation further and will not be removing my review. That said, a direct apology in your review response for your staff shouting at me would have...

Let's just say...the name of the restaurant is better than the food. They just put boiled meat in the sauce. Even an average Indian food is better than theirs. The horrible some "TikTok top 20" kind of cheesy pop music made the experience worse. Update : it seems that they don't understand that going to restaurants is also about ambiance and experience. Their reply to this comment is clearly missing the point. It maybe that they don't understand fine dining and clearly have no clue that it was about the food but overall experience made it worse. Just as every English person is not perfect in English grammar every Indian is not great in Indian or South Asian cooking. It's so lame and oddly defensive that they say that as they are Indian they cook accordingly.

And my dear if you are cooking accordingly why are you asking about spicing up the food? Such a naive defensiveness. Btw putting just boiled meat into a sauce doesn't necessarily mean it was not spicy. It was not marinated sweetie. Do you now lacking basic vocabularies in cooking my dear? As you claim to be Indian you should have played classical instrumental music accordingly then . I beg to differ sweetheart that sane people can enjoy your loud cheesy music. Or perhaps sane people are not your target customers. Then...

I went to this restaurant to have lunch. The potion was small and the taste is okay. However they barely put chili and masala in the food. This is not authentic Indian taste.

I requested the restaurant to give me pickles due to the lack of spiciness even I requested it to be spicy when I ordered the food, and they served me without mentioning anything. When I was leaving they claimed that I owe them 60 SEK for the pickles. This is very unusual from an Indian restaurant.

I told the waitress this is shocking, esp the food had no spice, and the waitress blamed on me, she said “if it’s spicy we would write it on the menu, you can leave”

I will never go back after this rude experience. It looks like they are not knowledgable about how Indian food should actually taste like and I feel insulted. The same waitress who insulted me didn’t know what is dal makhani when I gave the order. They should represent genuine Indian cuisine and also not act so insulting to patrons. I would recommend Kontrast as their food has actual masala which is...