Domino's Pizza Spalenring — Restaurant in Basel

Can you please investigate why the standards slipped so dramatically in this store? We‘ve been regular customers for several years and I always said this was the best Domino‘s in Basel. Last w-end we waited over 50 minutes for delivery. The pizza was cold, bottom completely soggy - we couldn’t even lift it from the box. Needless to say pizza was not eatable. Reading the most recent comment several customers last week made similar experience I complained to customer service but received a voucher for a single standard size pizza, while there were 2 XL pizzas on the order, which we ended throwing out...

Pizza never delievered. when called 50 min after order was made you can't even reach the branch and end up talking to central service which need to than contact the branch in your behalf yet don't call back to tell you what is going on. on second call 20 minutes later they said the delievery couldn't find the address, the phone was wrong and that the earth is flat. all that info was confirmed on the order with the representitive to be correct - go figure. hungery, disappointed and amazed by this...

I ordered a pizza menu from this store. I chosen the usual CremoZZa BBQ pizza However, this time, half of the pizza had no toppings on it, they completely missed the BBQ sauce from the pizza so it was a plain dry dough only. All of this for 35 CHF!!

they might used someone new or a trainee but this is unacceptable. Definitely no more order from our home for the upcoming future. If this is how they check the quality, imagine what else can happen...