Kaffee Klatsch Davos am Platz — Restaurant in Davos

Not often publishing reviews but I wanted to share my experience from today and extend a heartfelt thank you to the young blonde waitress (sorry for the description, unfortunately I don’t know her name) who truly stood out for her helpfulness and professionalism.

I’ve been a regular customer at the Kaffee for several years, and today I accidentally left my AirPods case there. I confirmed via the Find My app that they were still at the Kaffee, near the cash register. Since I didn’t have much time before catching my train, I returned as soon as I could to retrieve them.

Unfortunately, it was a rainy day and the café was extremely busy. I first spoke with the barista, who did check in the drawer near the cash register but said he couldn’t find them and advised me to come back later. He seemed understandably under pressure, so I appreciated that he at least tried but he was rude, not empathic and barely polite.

About 30 minutes later, when the rush had calmed down, I returned and asked again, this time at the cash register. The older man with glasses and a gray beard didn’t make any effort to help. When I offered to play the sound from my phone to locate them, he simply told me to leave, showing no interest in assisting me, clearly because I wasn’t making a purchase so he didn’t care at all. It was disappointing and honestly a bit humiliating, especially considering I'm a loyal calm and respectful customer who frequently tips.

Thankfully, I didn’t give up and asked immediately one last time by cutting the line, this time at the second register, where the blonde waitress was working. She listened to me and immediately checked the drawer (the same one the barista had looked in earlier) and found my AirPods case in 3 seconds. Simultaneously, I played the sound on my phone to confirm they were mine, and she was kind, efficient, and smiling throughout the entire interaction. It took less than 10 seconds, yet made a huge difference to my day.

She truly deserves recognition. She’s consistently friendly, helpful, and professional, whether you're ordering something or not. I’m giving 3 stars overall because of how poorly I was treated by the other staff members, but this waitress turned a frustrating experience into a positive one, and I really hope management takes note of her excellent service and if the attitude of the others is consistently the same, that she leaves to find a better place...

If you are hungry, this is a good place to eat. Despite the name it’s a full restaurant menu.

The food is tasty, I had a Swiss Burger with Fries which was pretty large and very typical Swiss cooking. You eat hamburgers here with a knife and fork and not your hands!

It has a small outside seating garden which is cozy and the traffic is not so bad, so reasonably peaceful, especially compared to other outdoor seating in the area.

They need more sun shades as about half the outside seating was shaded and it’s hot now, so if I didn’t have a shaded spot I would have left. So likely losing quite a few customers this way at least at midday in the heat. Outside tables should have a fresh coat of paint. Hence 3 stars on the atmosphere.

The inside is modern, new and has comfortable seating.

The person I ordered from was actually Swiss and knowledgeable providing a pleasant experience.

Prices are...

Ich war kürzlich im Café Kaffeklatsch und hatte einen rundum tollen Besuch! Besonders der Milchkaffee hat mich begeistert – er war riesig und absolut barista-mäßig hergerichtet. Der Kaffee wurde mit viel Liebe zum Detail serviert, die Milchschaumkrone war perfekt cremig und kunstvoll gestaltet. Der Geschmack war wunderbar aromatisch und genau richtig in der Balance zwischen Kaffee und Milch.

Die gemütliche Atmosphäre im Café lädt zum Verweilen ein, und das freundliche Personal sorgt dafür, dass man sich sofort willkommen fühlt. Ich komme definitiv wieder und kann das Kaffeklatsch wärmstens weiterempfehlen!

Mein zweiter Besuch im Kaffe Klatsch war einfach hervorragend! Zugegeben, beim ersten Mal war ich etwas verwirrt, wie das Konzept funktioniert: Man sucht sich zuerst einen Tisch aus, bestellt dann an der Kasse und wird anschließend an den Tisch bedient. Ein unkompliziertes, aber für Erstbesucher manchmal ungewohntes System. Das Servicepersonal hat hier wirklich Geduld, denn sie erklären sicher täglich, wie es abläuft – und das mit einem Lächeln!

Dieses Mal lief alles wie am Schnürchen. Der Milchkaffee war perfekt – cremig, mit genau der richtigen Balance zwischen starkem Kaffee und weicher Milch. Doch das Highlight war der Cheesecake-Muffin. Ehrlich gesagt, werde ich diesen Muffin nie vergessen! Er war unglaublich saftig, vollgepackt mit Geschmack und genau richtig süß. Einfach ein Traum, den man probiert haben muss!

Das Kaffe Klatsch hat mich also erneut überzeugt – mit leckerem Essen, gutem Kaffee und freundlichem Service. Absolut empfehlenswert für alle, die eine gemütliche Atmosphäre und köstliche Leckereien schätzen! Ich freue mich schon auf meinen...