The Taverne Restaurant — Restaurant in Lauterbrunnen

This hotel is the worst one among the hotels I've ever stayed at around the world! Bad facilities, rude stuff, poor environment. The setting of this hotel is, the first floor of the building is a restaurant and 2nd above is the hotel with the same owner. The facilities are pretty old and some of them are broken or not functioning properly. There is no A/C, no fan, no refrigerator, no microwave, no coffee/tea....in the room. The staffs there were not friendly. When they met guests they just ignore and even when I said hi to them they didn't have any response. The front desk was taken care of by the restaurant waitress/waiter. They came late and stop the service early (they might be there in the evening when the restaurant is still open if you are lucky). There is a terrace right outside my room window (on the same level). They run a bar there. At the first two nights the bar, even though it was a bit noisy, got quite after 9:00pm or 10:00pm. So I could sleep and had no complaint about it. At the last night, it was pretty noisy. The bar played music and their customers were chatting there loudly, even after 11:00 they won't stop. I normally go to bad at 10:00pm and get up early. But the noise made me hard to fall into sleep. At around 11:15 I went down to the front desk and I was lucky that there happened to be a staff there. I complained to her about the noise and asked her to make them quite so I can sleep. Know what she said? It's out of our control! So ridiculous, unprofessional and make no any sense. It's your property. You tell me that it's out of your control?? I paid a couple hundreds dollars to buy your service. Maintaining a proper environment that I can sleep is one of the basic services you must provide. It's my right as a customer! If you did not meet the requirement it's your responsibility to fix it. The staff said she is going to tell the bar owner to keep quite. I went back to my room. About 10 minute later, the music stopped but the bar customers were still chatting loudly. I went to the front desk again but no more luck this time. They were gong. I had no one to ask for help. I even thought of calling the police. But the situation I was facing at was, there are no roads connected to the place where the police department located from where the hotel located (Wengen). I went to the bar to check what was going on and see what the bar owner can do. The owner was very rude. He even used "F" word during our conversation. Such a horrible, painful experience with this hotel. Ruined...

This hotel is the worst one among the hotels I've ever stayed at around the world! Bad facilities, rude stuff, poor environment. The setting of this hotel is, the first floor is a restaurant and 2nd above is the hotel with the same owner. The facilities are pretty old and some of them are broken or not functioning properly. There is no A/C, no fan, no refrigerator, no microwave, no coffee/tea.... The staffs there are not friendly. When they met guests they just ignore and even when I said hi to them they didn't have any response. The front desk was taken care of by the restaurant waitress/waiter. They came late and stop the service early (they might be there in the evening when the restaurant is still open if you are lucky). There is a terrace right outside my room window (on the same level). They run a bar there. At the first couple of nights the bar, even though it's a bit noisy, got quite after 9:00pm or 10:00pm. So I had no complaint about it. At the last night, it was pretty noisy. The bar played music and their customers were chatting there loudly, even after 11:00 they won't stop. I normally go to bad at 10:00pm and get up early. But the noise made me hard to fall into sleep. At around 11:15 I went down to the front desk and I was lucky that there happen to be a stuff there. I complained to her about the noise and asked her to make them quite so I can sleep. Know what she said? It's out of our control! So ridiculous, unprofessional and make no any sense. It's your property. You tell me that it's out of your control?? I paid a couple hundreds dollars to buy your service. Maintaining a proper environment that I can sleep is one of the basic services you must provide. It's my right as a customer! If you did not meet the requirement it's your responsibility to fix it. The stuff said she is going to tell the bar owner to keep quite. I went back to my room. About 10 minute later, the music stopped but the bar customers were still chatting loudly. I went to the front desk again but no more luck this time. They are gong. I'd no one to ask for help. I even thought of calling the police. But the situation I was facing was, there are no roads connected to the place where the police department located from where the hotel located (Wengen). I went to the bar to check what was going on and see what the bar owner can do. The owner was very rude. He even used "F" word in our conversation. So horrible, painful experience...

After reading the reviews on various sites, I decided to give this hotel a chance. That was a big mistake. I smelled the bad smell everyone talks about as soon as I walked into the hotel. I then got checked in and went to my room. I left after I dropped my bags so I did not look the room over much. When I returned and went to my room, I noticed the sheets were dirty and had hair all over them. There was also hair all over the floor. The front desk is hardly staffed so I could not complain. I turned the sheet inside out. That helped a little but there was still long black hair on it after I turned it inside out. About midnight a group of people came into the hotel to check in. Since there was no front desk staff they couldn't check in and were running up and down the halls and talking very loudly. This went on for over an hour. I barely got any sleep. The next morning I wanted to get an early start but I couldn't get any hot water to shower. I went to the front desk at 7 and the only people in the lobby was the family that couldn't check in. They slept in the lobby and all of their stuff was everywhere. I had to wait for someone to open the front desk at 8:30. I went to the restaurant in the hotel thinking someone would be there but it didn't open until late either. While I was waiting to get hot water, I was looking over my bill. I noticed I was overcharged when I checked in. After telling the front desk about it he told me he did not know how to give me a refund. He told me it was not that big of a deal and I needed to let it go. I asked him to give me the difference in cash and he told me he would not do that. I guess it was a big deal since he would not refund what he overcharged me. He began yelling at me and told me to leave without refunding what he overcharged me. Stay away...