ginger indian restaurant — Restaurant in Thalwil

We bought a Poinz deal for Thali plate menus and we were excited to test this place as it looked quite fancy on their website. However, there was a mix-up with the reservation, as the service people on the phone did not understand that we had the coupon. So, we drove to the restaurant and they wouldn't accept the coupon. They insisted quite rudely that we never mentioned the coupon, which was not true as I had listened to my partner make the reservation. Anyway, no use arguing as they had made up their mind not to accept it. So we ordered something else.

Sadly the problems with the service did not stop there. They sat us outside on the terrace although it was already dark and quite cold, and promised that we would have a table inside in a moment. They never gave us a table inside and our party sat through the whole dinner outside on our own.

Our party ordered three different dishes, and only one of them was good. The lamb was excellent, meat was tender and the sauce spicy as we asked. The prawns however, had a weird soft consistency and a bad taste, which made me wonder if they were fresh at all. The beef was really tough and wasn't cooked long enough to tenderize.

Even though our experience wasn't very good, we returned later to use our Poinz coupon. The second experience was by far better than the first but there were still some problems. The salad in the starter was really old and bitter, and the bottle of red wine we ordered was now warm unlike the first time. The waitress offered to put it on ice, but I think it would have been better to suggest another wine that was in the right temperature before opening the bottle.

On the second visit, the lamb and chicken on the Thali plates were both good, and we enjoyed the vegetarian part of the menu as well.

In summary, I would say that the place needs some serious readjustment with their customer service attitude. It's really not in the restaurant's best interest to argue with customers and refuse to take their coupons when they are already there.

Also, the food wasn't sadly quite as good as I was expecting. I would definitely come back for the lamb, but the other foods really weren't worth another visit. Especially with the prices and the problems with...

good food but the poor waitress who has to serve all tables by herself plus the takeout customers is clearly overloaded. her boss should consider hiring more personnel.

recent revisit: "if you're going to reserve a table at 20:30, be aware that you have to hurry because we close at 21:30" me: "ok no problem".

we were ready to order at once, but didn't get asked until 20:55 what we wanted, and then they came back 10 minutes later because they had forgotten what we ordered. At 21:25 we were rushed out and the food we wanted to take home was dumped in 1 container, mixing the fish curry and the butter chicken, so rather spoiled.

food is still great (but expensive) but the service is not super organized, and bordering...

We were a group of 5 and the first time to this indian restaurant. As a starter we ordered the ginger mix plate which consists of 2 Pakora which were crunchy, 2 Chicken wings and 2 spinach soufles. As main we ordered butter chicken, madras chicken curry, chicken badami corma and lamb badami corma. The butter chicken was creamy and to the point. Th chicken was cery juicy for all chicken dishes. The madras chicken was well seasoned and the spice was perfect. The lamb was soft and tender. The best we had so far. Also the wine selection is big. Overall I can strongly recommend...