âthe best coffee is the coffee you likeâ it says on a big sign as you enter MAMEâs. I order the coffee I like - an iced Americano (decaf). The bartender refuses to make this, claiming the flavours donât work with an iced coffee, and suggests an iced filter coffee instead. Having had MAMEâs filter coffee before which my colleagues and I hated (super bitter & sour) I kindly asked for a decaf americano and a glass of ice, suggesting I would mix the 2 myself so that I did not put them in a position to have to make a coffee they did not agree with (despite their claims that a good coffee is unique to each customer and should be respected).
They flat-out denied. The young girl learning at the till at least tried to be nice about it, albeit her complete lack of ability to think outside her rigid rules. The guy making coffees behind her rolled his eyes in exasperation at my completely ridiculous demand. With the most expensive coffee in Zurich youâd expect a much better level of customer care and attention.
I walked out with an overpriced decaf americano (hot) in 30C weather to pour over ice at home ⊠completely ruining the whole âtreat yourselfâ coffee experience I had in mind.
If in doubt, choose Monocle over MAME every time. Coffee is better, staff is kinder, and...
   Read moreWeek two in Europe and I am only now getting to my first review. However, week one of this trip was spent in Italy, where pouring a cappuccino, a macchiato, a simple espresso comes as natural as breathing. Letâs just say it was a good week.
Today I awake in Zurich, on a sun kissed Sunday, where I find myself at Mame Coffee roasters. Mame has at least two locations in Zurich. The decor of pastels was tastefully managed. The service at Mame was very friendly and welcoming.
As for the coffee, well, be mind mindful this time of year many Swiss villages celebrate Alpabzkug or Desalpe, to parade the cows coming down from the mountain pastures. To say my cappuccino was milk forward should have been a given.
If you opt for a Macciatto, youâll experience more of the roast. I would have scored Mame a 4.5 if I had the option. Moreover, I would have scored a 5 if in fact I rates macchiatoâs. But I must leave this for another reviewer.
If you find yourself in Zurich, enjoy the culture, enjoy the chocolate, but please do find your way to Mame and order a macchiato. You wonât go wrong. Enjoy!
Iâve since edited my review from 4 stars to 5. The macchiato and the iced latte were simply magic. ...
   Read moreWhen you want to carry the title of specialty you have to show it at all stages of the service and not only in the final product the coffee that is in the end was not something worthwhile. My experience after two visits to the store is the following first Sunday I ask for a filter and disparagingly the employee tells me we have it and shows me a table not at all understandable unless you have studied coffee after a lot of effort he made (logically he would be bored) he explained to me and offered me a very lukewarm filter coffee. Next week I say try again my luck not being negative at the second opportunity, I enter the store where there were only two customers who were talking to an employee as I thought but finally it turned out that what I thought of as an employee was the owner. I greet as always when I enter a place with people and not only do I get no answer but the two and then a third employee behave as if I do not exist. After waiting for about five minutes I left and I will definitely not come back. Your global distinctions certainly do not represent your service but I am not sure if they also represent the quality of...
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