Abura Soba Taipei Dunnan — Restaurant in Taipei

They still have a lot of room for improvement.

We visited this restaurant on day 2 of grand opening.

Instead of letting patrons write down the size of their party first, they require everyone to line up before they go down the line to ask how many is in your party.

So if you're 17th in line and there's 4 parties of 4 ahead of you, you'll have to wait until it's your turn to let them know how many is in your party

The wait time may become unnecessarily long. If they decide to wait until they seat the first 2 parties 4 before they ask you, you might be waiting half an hour before they find out you're only a party of 1. Leaving those single seats open (poor utilization rate) for a significant amount of time. Restaurants need to be very disciplined about optimizing their turnover rate per seat as it equates to revenue per minute.

Their Spicy Miso is real spicy, (very uncharacteristic for Japanese cuisine). After the first bite we realized the spicy level was beyond our threshold and communicated that to the staff. The staff suggested that we add condiments to offset the heat. We told them that would not work for us. Immediately after our response the staff said they will expedite a solution for us to remedy the situation. Moments later (maybe 5 minutes) they come back later to tell us "sorry we can't do anything for you because you already took a bite"

Admittedly we did order something spicy, so it is 100% user error. It's not within our expectation to get the order voided off our check, or a replacement. However, it would benefit the business if they would spend time to understand how they can improve since user feedback is the key to success or failure of any business. A simple "we will communicate this to the kitchen would have sufficed" Unfortunately we left with the feeling of "sorry, not sorry."

Customer acquisition is very costly relative to customer retention. In general 1 in 20 happy customers will generate referrals. In contrast nearly 7 out of 10 disgruntled customers will share their poor experience with the market costing the business valuable revenue opportunities. This is detrimental to a business especially in a highly saturated market.

Another prime example that the service industry in Taiwan is...

Very expensive considering the lousy quality u get in return. This place is the one of the worst ever Japanese imitation Raemen shop in the country. Noodles tasted like standard factory manufactured low grade food. Very oily and salty. For the high price I paid, I got just a few small shreds of pork in my pathetic bowl. The soup comes in an even smaller bowl and before drinking it, u think that there must be a lot of work put into it or the raw materials must be very expensive because they make that small bowl of soup look super duper precious. But believe me once u tasted it, u will immediately believe it’s a rip off because that ridiculous bowl of soup taste exactly like powdered soup off from a packet of instant noodles. You will have to kill me to get me to spend my money in...

A small ramen joint. There is only dry-based. However, it comes with a small bowl of clear soup. Either spicy or non-spicy. Bowl of noodles can be customized to personal preferences. The standard comes with a few slices of meat, bamboo shoots, seaweed and spring onion. Customers are able to add-on more ingredients which are individually priced. There are 3 quantity of noodles (portion is about 1 fist, 1.5 fists & 2 fists worth). No difference in price for amount of noodles ordered. Noodles are firm with a chewy texture. Condiments (minced ginger, yuzu pepper, white onion) are available.

Personally, I find the sauce too salty. I added minced ginger and onion to even out the taste. I’m usually a small eater but managed to finish the medium portion. Goes to show how yummy-licious the...