Green World ZhongXiao — Hotel in Taipei

We booked three rooms for a week's stay and our group agreed  unanimously that Green World Zhongxiao is overrated, does not live up to their self-rated 4☆ label, and their quality and service is worse than some 3☆ hotels and budget hostels. Some of the staff, from front desk to housekeeping, seem to have a morale problem and do not take pride in their jobs. ||Good things first:|• unbeatable location at Zhongxiao Dunhua MRT Station Exit 3 with elevators in both directions.|• arrived in clean but empty rooms without any toiletries.|• japanese bidet toilet, strong water pressure.| • free WiFi.||Green World Zhong Xiao is the FIRST so called 4☆ hotel we've been to in Taiwan that has the following unique features:|• front desk staff tells guests that housekeeping service is on alternate days instead of on daily basis.|• guests are NOT supposed to flush toilet paper down the toilet bowl to avoid clogging.|• guests have to pick up amenities and toiletries (e.g. dental kits, disposable razors, soap, bedroom slippers, etc) from the rack beside the front desk on "need basis" so as to "protect the environment".|• check out time is strictly at 11am sharp. It is the hotel's policy to bill guests who check out late at a rate of NT$300++ per hour per room. (Daylight robbery?!) ||We didn't like this hotel's practice of selling their rooms bundled with compulsory self-service breakfast. While our request to be allotted rooms on the same floor was not met, we understood the constraints. But housekeeping is a BASIC service any self respecting hotel should provide daily.||The room attendants cleared the trash and put two bottles of water in each room daily. That's all.  We remembered front desk staff telling us that rooms will be cleaned only on ALTERNATE days. ||WHAT IS MOST SHOCKING: |× Beds were not made up at all THROUGHOUT our week-long stay. We switched on the "make up room" sign everyday, but we returned daily to find the pillows and bed covers just as we left them in the morning. |x The floor was NOT vacuumed at all throughout our week long stay. Cracker crumbs that dropped on the floor remained there throughout our stay.|x Used bath towels were left untouched on the stainless steel bar and were NOT replaced throughout our stay. ||We get the impression that the housekeeping staff and front desk staff have morale problems, merely doing the minimum and are not service oriented. The front desk staff do not make eye contact with guests who return to the hotel. They continue chatting among themselves or are glued to their cellphones. When we returned about 10pm one night, the soap compartment on the amenity rack facing the front desk was empty, but nobody bothered to replenish the bar soap. ||The hotel is rather hypocritical about being eco-friendly. When the amenities are not stocked in bathrooms inside guest rooms, it is for pro-environment reasons, but eco-friendliness takes a backseat with disposable crockery and cutlery being used for the self-service breakfast.  ||The breakfast experience (compulsory as it is sold with the rooms as package deal) is underwhelming at best. The dining hall resembles a canteen in an army camp, a dormitory, or a school. After giving the staff in charge the breakfast coupon, guest has to take a tray, pick up the disposable plates/bowls and cutlery. Make his own coffee, toast his own bread and clear the table, return the tray at a counter. ||Buns, sliced bread, three types of breakfast cereal, hardboiled eggs, three types of fruits, plain congee with condiments are the "fixed items" available daily at the breakfast bar.   For a week long stay like ours, the breakfast is repetitive and not worth the effort. If you arrive after 9am, popular items like the cut fruits and soya milk are gone and not replenished. ||TIP:  Do avoid the airport transfer service at Green World Zhong Xiao, which is priced at NT$1,300++. We booked our transfer on arrival at Tao Yuan Airport for only NT$1,000 one way (same price for the trip back to Tao Yuan Airport). ||Other than the location, there is NOTHING about our experience at Green World Zhong Xiao that makes us want to return for a second time. Once bitten, forever shy. That said, the hotel's location will continue to attract other tourists. But there are many better (and more economical) hotel choices available in the Da'an District. To each his own. ||Location: 5 / 5|Comfort: 2.5  /...

I stayed here in January for about 20 days. Excellent location, very conveniently located in a shopping district, close to blue line MRT.

The first day I got there, there was hair on the pillows. I called service, a worker came in and apologized and replaced the pillows. About a half hour later I lifted my blanket and there was a stain underneath. I called again and he replaced it and apologized.

The breakfast is pretty decent, American and Taiwanese food. The service is sporadic, they don't vacuum everyday, I've had trash left in my room for days. They do dry the shower and replace towels. One of the workers was being nosy and asked about who was staying with me.

The walls are THIN. This part is inexcusable, because I expected more privacy, otherwise I'd rather book a hostel for the level of sound insulation. I could hear people getting their business on. It makes me feel like they cheaped out on the construction just to make more rooms to shove their cattle in for cashgrab.

At the end, before going to the airport I left my luggage with them. One of the younger ladies with glasses asked me about the time for pickup, I was a bit conflicted and told her my party was split into three groups and wasn't sure about our meeting end-point or if we were going to the airport directly.

She began to give me attitude and said I'm just going to write 6 PM. I understood the frustration because I was as well. She took the tag, angrily walked over and tied up the tags. I said thank you, she ignored me and went back to the desk. I said thank you again, and heard her talk to the other girl "Bu yao li ta", basically "ignore him".

At the end of a 20+ day stay I didn't expect this kind of passive aggression and pettiness. When my group got together and I picked up the bags I said thank you again, she didn't even glance at me.

This is below average for customer service expectations in Taiwan. Speaking generally, I've noticed declining friendliness to ABCs in specific since coming back to TW for 30+ years to...

We travelled with 2 kids, spent our first 3 nights in Taiwan here. the hotel is not honest, they forced me to pay extra money for having 2 kids at the time of checking in, in which situation I didn't have any choice with feeling of being blackmailed. I booked a room for 4 people a month ago from Priceline, the hotel didn't tell me there's additional charge for kids. The beds in the room are extremely small, very uncomfortable to hold 2 people, they took the extra money without providing any additional beds. I was very unhappy, the front desk girl noticed that (obviously she is used to such a situation) and calmly told me"If you want, you can complain". So I asked"I do want to, please tell me who should I complain to", she said "en, I don;t know, but you can write a bad review". Does she care?

They sneakingly charged $125 deposit from my card 7 days before our checking in, and returned the money 2 weeks after we checked out. I never experienced this in any other hotels, this is inappropriate and shouldn't be legal in any modern society because they can earn interest if they do this to every customer, obviously they do.

the room is not sound proof at all, maybe it was our bad luck, there was construction on nearby street started 5 am every morning, very loud.

I would say the best thing of this hotel is the location, 1 min walk from the MRT, convenient.

If I have read some of the google reviews at the time of booking, I would not do this hotel. There are tons of better hotels in this area, I hope no travellers got cheated by this hotel anymore, especially when you...