For the first evening right after arriving at the hotel, a month before arriving I asked to book a table at the top of the tree in the restaurant and received confirmation from the hotel, but when I arrived, there was no reservation ... as it was special occasion - my daughter's recent birthday, Only my arrogance or persistence helped to celebrate the event, where and how it was planned. How ashamed the employees should be for such a work. However it is worth to visit this restaurant only for the food and the atmosphere. Believe me, it's great. Nice restaurant’s atmosphere will not leave you indifferent when visiting. Don't pay attention to the Service - it's traditionally terrible here. We ordered food and wine at the same time. Everything is fashionable - a wine list on a tablet. Only the waiter cannot remember your choice. The wine brought turned out to be not what was ordered. They left to think. 10 minutes gone. When returned the answer was - it's over. At the same time, the previous wine was taken away. It was worth another 10 minutes to return it. As a result, the food was served earlier than the drinks. We asked for the water. After all, is it really needs to be served in a bottle without a glass,? and then there's the 10’ gap to find it. Moving away from the restaurant itself, while staying at the hotel and using the services of the room service, I can say that in general it is necessary to at least punish the restaurant manager.

1. Room service: with a QR code available, it only gives you a Google table with prices.
2. Staff speaks disgusting English. They doesn't always understand everything.
3. Why not provide for the possibility of a trouble-free order through the code, Understanding the inconsistency of the language of the employees??
4. There is a Quasi-bar on the pool. There is no one from the staff. Ordering a beer is quite a quest. Forget to pick up the dirty dishes. The order you can only make by phone either you should go to the restaurant in a bathing suit.
5. When ordering by phone, employees who do not really speak English confuse the positions. It's always roulette. In half of the cases, you will not receive what you ordered. As an example: when ordering an additional ketchup, they bring a pork chop that was not ordered.
6. Already realizing the helplessness of employees, number all the positions so that you can order by naming the exact number of the corresponding dish.
7. In order not to run into like me, in the order of Virgin Mochito for daughter , specifying "alcohol free" I get a mojito and additionally a glass of Rum. In the receipt, respectively, an alcoholic mojito. Then, of course, everything gets fixed, but for this you need your will to get up from the couch and go talk to the staff.
8. The food brought to the chaise longue stays there. None of the staff even thinks about taking the dirty dishes back.
9. In a restaurant, waitress girls largely ignore the table, gathering in groups at the entrance for a nice chat. When you make a remark, they agree, but if nothing happens after that, they just don't understand you. It is treated by calling the manager. After he pours you drinks himself, brings the ordered dishes and cleans up the dirty dishes - all other days your table will be provided with a high attention.
10. Another point - to all the specified prices, by default, 10% of the service fee will be added to you, despite the disgusting service and 7% of the state tax.
11. If the such of collection despite working on improving service is mandatory, the restaurant does not need to develop the service. So, the food is delicious, the views are gorgeous, the service is a disaster. But it worth to visit.