Cocohut Restaurant & Beach Bar — Restaurant in Surat Thani Province

The service at this establishment is deeply underwhelming, especially for a venue that aspires to be a top-tier destination. While it’s clear that significant effort has been invested in the physical infrastructure and accommodations, the lack of focus on hospitality training undermines the entire experience. The staff appeared untrained, unaccommodating, and unable to handle basic guest requests, leaving a sense of frustration rather than satisfaction. The restaurant, unfortunately, failed to redeem the experience, with food quality that was far below standard.

If the owners and management genuinely want to position this place as a leading destination, their priority must shift towards elevating the guest experience. This requires proper staff training, a focus on customer care, and ensuring that every element, from service to food quality, is aligned with their aspirations of excellence. Without this, the impressive accommodations will only serve as an...

Slow service where everyone in my party was served separately and finished their food before the next person was served. The hummus was watery and tasted of nothing - definitely not real hummus - and the bread was doughy and not pitta. The chicken burger tasted lovely, but one small chicken thigh in the bun wasn’t enough and most of the meal was empty bread.

The location on the beach and DJ provided a lovely setting and vibe, but the food and service itself lets it...

We came here for dinner one night on our holiday. Sat down at about 8:45, which I appreciate is quite late. The staff took our order and the food was on the table by 9pm. We had barely started eating when the guy came out with the bill. He waited there while six of us sorted out the money to pay him as we ate. Really odd experience. If they didn’t want us there at that time, I wish they’d just have said so before...