KFC — Restaurant in Sharjah

I am writing to share my recent experience at the Sahara Center KFC Outlet, and I would like to provide feedback regarding an incident that occurred during my visit. I believe it is important to highlight both positive aspects and areas for improvement, as constructive feedback is essential for maintaining excellent customer service standards.

Upon arrival at the outlet, I joined the queue to place my order. However, I observed an incident where a customer, a Filipino girl, cut in line ahead of several other customers, including myself. To my disappointment, it appeared that the cashier noticed this behavior but chose to ignore it, potentially due to their shared nationality.

I would like to emphasize that this review is not intended to single out the nationality of the individuals involved, but rather to address the importance of maintaining a fair and organized queue system for all customers, regardless of their background.

As a suggestion, I kindly request that you provide comprehensive training to your employees, specifically regarding customer service etiquette and the proper handling of queue-related situations. Encouraging employees to prioritize individuals who follow the established rules and wait in line will contribute to a more orderly and efficient experience for all customers.

I believe that by taking this proactive approach, you can ensure a consistently positive customer experience that aligns with the high standards associated with the KFC brand. Prioritizing fairness and adherence to established protocols will help maintain a welcoming environment for all patrons and reinforce the reputation of the Sahara Center KFC Outlet.

Thank you for considering my feedback. I hope that my review will contribute to the ongoing enhancement of your services. I look forward to witnessing improvements in the future and returning to a KFC experience that aligns with the brand's renowned quality and...

Its been a very terrible experience for me the Asian stuff is so rude , 3 stuff behind the counter who can not rander any help ! I was only able to get assistance from afellow customer as I was still figuring out how I should get a bill number to show them the older was already served with me still at the machine and it stayed there for the next 30 mins with me in the queue to make it worse I had ordered for take away they gave me dine in which sitting there all long so it became cold no apology nothing she only told me ohh you paid 17: 50 so this is your ordered and then she told another stuff to park it for take away whom I tried to inquire from but gave me no attention at all i took a cold meal to my son. If there was a zero I would give that. Very disappointed it would be understandable if it was that busy no it wasn't. Treat us all equal its a humble...

Dear KFC Team,

I would like to bring to your attention a very disappointing experience I had with your customer service executive, Malsha. While I was standing in the queue for almost 15 minutes, she continuously ignored me and chose to attend to other customers who arrived later.

When I finally tried to place my order, she was extremely rude and dismissive. In fact, she even told me that she did not want to take my order and sarcastically remarked to other customers, saying, “Yeah, yeah, she’s the only one telling me to take her order.”

This kind of behavior is unacceptable and not at all the standard of service I expect from KFC. It left me feeling disrespected and frustrated. I hope this matter is taken seriously and corrective action is implemented to ensure such experiences are not repeated.

Thank you for...