China Royal — Restaurant in Arun

Ordered through Just Eat a takeaway for collection. Easy enough to order as I already have a Just Eat account. Just ordered 3 mains with noodles. Was ready in 18 mins. Just had enough time to get from North Bersted to Bognor to collect. Arrived & showed them my text that my food was ready. Food was hot. I delivered myself to 2 separate family households. Was told food was tasty & generous portions. Due to covid, haven't been inside this Chinese in ages, but would definitely have takeaway again.

Edit: actually went in here to eat last week, Tuesday I think, with 1 other adult & 1 kid. Booked table old style by phone call!!!! Clean. Air con. Once seated you choose from a menu all you can eat for £22 per adult, £10.50 per child under 8. One portion prawn crackers included. Drinks not included. You order one course at a time,once you've finished say your starter, you order your main(s), & so on. The portions are a decent size, especially starters (we had chicken satay, came as 4 skewers, prawn toast, again 4 triangles, crispy spring rolls, again 4). Mains I'd say are a bit smaller portions than if you ordered a takeaway, I'm assuming so that there's no waste perhaps, as you can order more if you choose once you finish. Drinks bit pricey, but aren't they always these days. Puds are pre made ice cream things (I had "Pina colada" in a glass, pineapple, coconut, ice cream & g'son had vanilla ice cream in a plastic "penguin" which they washed after so we could take home, glass too). Food yummy as ever. Don't go if you've eaten already that day! Luckily we hadn't! Staff lovely & quick to clear table. Only 3 other tables occupied, didn't feel squashed together re covid although we were in same...

Took my order for delivery, then after a long push to make me pay CASH 🤔 which i didn't have, they took my debit card and collected payment. After taking payment they said they're not giving my order because my card doesn't match my delivery postcode. I wanted the driver to bring a card machine but wasn't possible. They cancelled my order and I didn't receive my funds back of £21.20. (Edit: I did finally receive back 5 days later)

But I was shocked that, as a regular customer, why couldn't they see I order from them to my address regularly and I'm clearly not trying to steal someone's card. I pay with the same card via Just Eat every time.

The only difference, this time I called them directly to save on the Just Eat fees for us both.

And the reason I'd even needed to call is because their website checkout is BROKEN and boots you back to menu with empty an cart every time.

Didn't offer an alternative either (like taking my CORRECT billing postcode), they just cancelled my order. So if you pay by card and you're at a friend's, parents, relatives house they'll take your payment then cancel your order.

They never asked for my billing postcode which I would have provided.

With the poor service and unhelpful attitudes it will be the last time I buy from here - I should never have strayed away from Jasmine House. They're more expensive, but much better quality food so I'd rather pay that little extra for good service and better food. Buy cheap, buy twice as they say, although this place isn't that cheap, I think the food is overpriced...

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