The Deck Restaurant — Restaurant in Arun

This is one of Butlins 'PREMIUM' restaurants, but all I can say is don't waste your money. Dinner is appalling, children's options are extremely limited with only 2-3 options every evening. Puddings are never stocked up leaving fridges empty. Food getting packed up at 6/6.30pm most evenings which means if you come just before 7 your getting left overs. Very unhappy with the dinner options, I thought the menu provided on the butlins website would be every evening and you have the choice of anything but infact it's certain meals on certain evenings, meaning if your a fussy eater or have fussy children I would definitely not recommend this. You have to que to even get inside the restaurant, this is for both breakfast and dinner. Extremely slow service being seated, leaving us to stand outside for a while. We spoke to a female manager who was very unhelpful, gave us an excuse that there was a supply issue. If this was the case then all customers dining here should recieve some sort of refund. She also started to walk away before we had even finished talking and was no resolution to our complaint. Very...

I genuinely believe that I have a high threshold to endure bad food, but this takes the cake. Then defrosts the cake, and leaves the cake behind the radiator for a fortnight, then serves the cake for dessert at The Deck.

I can't really complain about the service. They're doing their jobs correctly, but the food is just unredeemable.

We paid for the premium dining package, and they've clearly taken the word "premium" out the back and beaten it, then taken its money, much like what they've done to me. The food is far from premium. It's all bought cheaply and from frozen, and then overcooked.

I get that they need to cater to a large group of people and stay at an affordable price, but I've been to many establishments working under the same restrictions, and this is the single worst one of the lot.

I do really regret getting the premium dining package, and would recommend getting the "dine around" package instead, where you can pick where to eat and not have to endure The...

I am wondering why there are so many negative reviews.

Mostly they are because they have booked a premium dining package and got this restaurant for buffet.. while the food itself is not premium, it is very good quality, there is enough/quite a lot of food for everyone ranging from mains, starters, live cooking and desserts.. what's more is everyday you get to try different cuisine from Chinese to Indian to Korean etc . .

The quality of the food is very good. What's best about this restaurant is the level of hardworking staff who work tirelessly to serve countless customers.. from the lady at the live pasta station to the lady working on mains to the general waiting staff .. all of them are wonderful .. this level of customer service experience you won't normally get on a buffet restaurant.. you can really see the staff going over and beyond to serve their customers.

Even if I didn't have this In the package, I think it's worthwhile coming to...