The Phoenix — Restaurant in Ashford

had boxing day meal booked for 9 people when arrived only 7 places had been set did not have enough hats or crackers and had to book in advance did not no what was ordered kept having to ask and if we had paid anything when food arrived veg was burnt potatoes were like bullets stuffing balls were cold had one person on floor which seemed unfair on him as he had to do food and bar sent message and had no reply will be giving this place a wide birth from now on and use it alot

got reply of manager and told was my fault food was bad as we was only table booked and made chef work when he wanted day off very bad attitude

there is a weatherspoons round corner that food is cheap and good and they can take it if you bring up a problem not...

Was just passing on my home and saw an acqaintance so popped in for one

Service brilliant but stock on not (really boring real ale - Doombar - its gone out of favour long ago - so had Red) - have just left the premises

Trying their hardest to get it back up to what it was - stock improved but products haven't really (the staff are lovely though) can only afford the odd one in there now and again - too much competition on price locally

New quetion "Has it changed?" No - staff really good: now have a 'Happy Day' till 18:00 when prices are lower then it goes up after that

Rely too much on soccer in the season - so could they have a bad time till...

Honestly gone down hill sooo badly. Used to be a great place to go but at 10pm on a Saturday night there was hardly anyone in there, there were barely any beers on tap, fridges almost empty. And considering it's a sports bar and the was a boxing match on, they didn't have any sports on! When we got there there was golf on the telly. They came and turned it off after 10 minutes even though we were watching it! Only giving it an extra star because they had a great deal on the few bottled...