Pepe's — Restaurant in Basildon

I am extremely disappointed with my recent order from Pepe Peri Peri. As a fully vegetarian customer, I ordered a paneer rice, but to my shock and dismay, I received chicken rice instead. This is absolutely unacceptable, as I cannot and will not consume chicken for personal and ethical reasons. Not only was the wrong item sent, but there was no effort made to rectify the issue when I contacted customer service.

It’s incredibly frustrating to trust a restaurant with a specific dietary preference only to receive food that is not only wrong but also against my values. If you cannot properly handle simple vegetarian orders, then this is a serious concern for those with dietary restrictions or preferences. This is not the first time I've had issues with orders, but this was the final straw.

Given the poor quality of service and the lack of attention to detail, I am forced to give this experience a 1-star rating. I would highly advise anyone with dietary needs or preferences to be cautious when ordering from here. I will not be...

Ordered today for the first time . My autistic teenage son was up for trying it .the delivery took about 20 minutes longer than they said which started his panic mode ( about trying something new) off , luckily it arrived within 2 minutes of me calling up . On arrival my son had to inspect everything. His first observations was the packaging, well wrapped, clean , and everything properly individually packed . The smell was that of that reminded him of a kfc and the temperature was perfect.when he finally ate his chicken sandwich he smiled and said “oh mum we have a new favourite “ so thank you for providing a hot great tasting meal today, we will defo be...

Ordered for collection at 5pm 3 meals was told 15-20 mins will be ready arrived and waited until 5.50pm when I was told we are cooking the chicken. I don’t understand why you can’t give a proper time I was down for work and had to go back to birmingham and wasted a hour of my time waiting to which I just left as I had enough. To then get a call another 10 minutes later saying food is ready. Terrible service and it’s not the first time I’ve had this experience with this specific branch 3-4 times now. They need to sort it out or will lose many customers. I for sure won’t be ordering again to waste my time will rather get a meal deal from...