Cafe Giardino — Restaurant in Basingstoke and Deane

Message to Ceolic disease sufferers ...DO NOT USE FOR GLUTEN FREE .....

I'm am sadly editing my 5* why ?

I have been here numerous times but on my last and very last,may I add, visit I pointed out that it has to be GF. My mother had chosen her sandwiche and the lady proceeded to work with GF bread but was going use all the same boards and utensils to prep mine! Never had this problem before! What's happened? I was abruptly told that they cannot guarantee there procedures so GF contamination is not guaranteed! Thank goodness I observed their change of management procedures as I could have ended up seriously ill! They should not advertise Gluten Free if they can not manage accordingly. They did not event try! Has management changed? I will not recommend to anyone anymore and feel that GF should come off their menu and advertising.

The following review was from what I used to experience.... What's happened?

Adam thank you for all your help today. Lovely dealing with this chap who was extremely helpful in guiding us with their menus, specially the gluten free availability. His colleague was very helpful too, she went the extra mile to make sure all was happy. Received lovely portion dishes, service, presentation and quality were 10/10. Thank you Adam for a pleasant visit and we definately will be back. Thank you team...

Came here for the first time over the weekend. There was a queue but it went down quite quick. Ordered a tuna melt panini asked for no onions but told the filler is already made up so I stuck with it and for over £8 I thought it would be something special. Was very busy so was lucky to find a table. Food came out very quickly so I assumed it was already made up and just needed to be toasted. There was so much stuff in the panini but hardly any tuna or cheese or sunblushed tomatoes, but lots and lots of onions (great), leek and normal tomatoes. Panini was very disappointing, was more like a salad roll rather than tuna melt so only ate one half as the amount of onions too overpowering and as its all mixed together it's hard to pick them out. Overall, not a bad place for a busy Saturday and the staff were friendly but I definitely don't rate the panini I had, definitely not worth over £8. Maybe they should give the option to be made to the customers liking, or serve it with at least crisps or something...

Poor experience. Extremely bad customer service. Ordered desperately wanted mixed grill breakfast well within the time at 11.40am before shut off only to be told they wouldn't do it. If you're not prepared to offer the service then don't put it on the menu. My family member is in the military and doesn't even hesitate to put their life at risk & give good service but you can't even give them a mixed grill????? Hope you read this & take note & at least offer a resolution. HAPPY TO ANNOUNCE THAT THE OWNERS GOT IN CONTACT & WERE INCREDIBLY SORRY & CONCERNED IT HAD HAPPENED AND OFFERED A GOOD WILL GESTURE WHICH WAS CONSIDERATE & SHOWED THEY DO CARE WHICH WAS ACCEPTED. UNDER NO PRESSURE WAS THERE TO EDIT MY...